Post error/info message from workflow or script include to the service portal
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04-10-2024 12:59 PM
Maybe I'm missing something. I have a catalog item that gets fulfilled via a workflow. One step of the workflow calls a script include. At a certain point I have a check for a return code indicating error or success. If an error is found, the script has a gs.addErrorMessage() statement. Unfortunately, that message does not post to the portal. I've also tried posting the message from the script step in the workflow that calls the script. I know that the error is being caught and the message statement executed because I have a debugging statement immediately after it which appears in the logs. I've also checked the error logs and found none. I tried setting the message duration to zero to be sure that I wasn't missing any. Any suggestions as to what's going on and how to get around this are greatly appreciated.
:{)
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06-24-2024 12:52 AM
Hi,
I think the workflow is executed in the backend, so you can not use gs. do post a message in the service portal for the user. Maybe an option for you is to just write a work_note to the current object e.g.: RITM, then the user sees this in the service portal.
Is that what you mean?