That's the native Page Analytics widget (widget ID: snc-analytics-tab), delivered by the Performance Analytics plugin. It renders the slide-out panel showing page views, users, and avg. duration, toggled by the pie chart icon in the bottom-left corner.
To control role access, you have two options:
**Option 1: Widget-level roles (quickest)**
Navigate to Service Portal > Widgets, find the Analytics Tab widget, and add the required roles in the Roles field. Users without those roles won't see the widget rendered.
**Option 2: Widget instance on the portal page**
If you need more granular control per-page, find the widget instance via Service Portal > Pages, locate the page it's on, open the widget instance, and set roles there.
The "This content could not be loaded" error you're seeing in the panel is a separate issue — that typically means the logged-in user has access to see the widget but lacks the pa_viewer or pa_analyst role needed to actually load Performance Analytics data. Worth checking role assignments if you're seeing that for users who should have access.
If you want to hide it entirely for non-admin users, restricting the widget roles to admin or itil_admin is the cleanest approach.
