Click on the topic for a quick recap, including recording the session and your reference presentation. You can check out all of our previously recorded Platform Academy sessions via this YouTube playlist.
Sign up for future sessions here. Enjoy!
2023 - Platform Academy Sessions
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Dec 7, 2023 - Updates for Process Automation Designer So much news, so little time! This is why Inbound Product Manager Jason Lefever will join us for 2 back-to-back sessions about Playbook Experience (Nov 30) and Process Automation Designer (this session). Much has changed since we last looked at these products in Summer 2022, and we can't wait to give you a closer look at the new features introduced in the Tokyo, Utah, and Vancouver releases. This session's highlight: Process Diagramming! |
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Nov 30, 2023 - Updates for Playbook Experience So much news, so little time! This is why Inbound Product Manager Jason Lefever will join us for 2 back-to-back sessions about Playbook Experience (this session) and Process Automation Designer (on Dec 7). Much has changed since we last looked at these products in Summer 2022, and we can't wait to give you a closer look at the new features introduced in the Tokyo, Utah, and Vancouver releases. This session's highlights: Custom Playbook Layouts and Mobile Controller! |
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Nov 9, 2023 - Securing Workflow Automation Products Between Content Filters, APIs, and Delegated Development, it's easy to get lost in the jungle of how to protect your custom apps, tools, integrations, and data access when building workflows on the Now Platform. Join Product Success Director Andrew Barnes and me on November 9, 2023 to understand which ServiceNow features you can use to grant granular permissions and tailor the development experience to suit the unique needs of different user types, providing them with the optimal combination of actions, logic, and controls to enhance their workflow efficiency. |
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Oct 12, 2023 - Admin Center and System Clone Updates for Vancouver This academy session on October 12, 2023, will be a must-watch for all ServiceNow administrators! We're being joined by Outbound Product Manager Ashley Snyder and Inbound Product Manager Adrian Bissdorf to cover two interesting topics for us. Ashley will take us through the improvements made to the Admin Center in Vancouver, and Adrian will introduce a brand new Innovation Lab app for your System Clone needs Clone Admin Console, which is available on the ServiceNow Store. |
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Sept 28, 2023 - What's new for Creator Workflows in Vancouver Please join us on September 28 to learn What’s New for Creator Workflows in the Vancouver release. Outbound Product Managers Joe Wilmoth and Kiernan McMorrow will take us through the new and improved capabilities in App Engine and Automation Engine. |
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Sept 14, 2023 - What's new for the Now Platform in Vancouver Please join us on September 14 to learn about what’s new for the Now Platform in the Vancouver release. Product Success Manager Paige Duffey and I will take you through the new and improved capabilities in Workflow Automation, Platform Security, Administration, Knowledge Management, and more. |
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Aug 3, 2023 - Better Together: Building Flows for Subscription Management Subscription Management is more than just a report, it's a way of working. Join Adam Stout and me on Aug 3 to learn how to use Flow Designer to build a powerful workflow to actively manage all of your ServiceNow subscriptions. |
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July 20, 2023 - Getting Started with Knowledge Management, Pt 2 Join Outbound Product Manager Ashley Snyder and me on July 20 for the second part of this Knowledge Management Overview. We'll cover best practices relating to structuring knowledge bases, authoring articles, searching, and continually improving dashboards we have for Knowledge Management. |
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July 6, 2023 - Better Together: Virtual Agent and Flow Designer Outbound Product Manager Victor Chen will join us for this cross-over Platform Academy. He runs the Conversational Interfaces Academy (https://sn.works/CIAcademy), which covers Live Builds and Q&A about Virtual Agent, NLU, Agent Chat, and Sidebar. We'll give a quick intro to Virtual Agent and show how easy it is to combine it with the power of Workflow Automation via Flow Designer. |
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June 22, 2023 - Service Portal Join me and Outbound Product Manager Eliza Orchard on June 22 to learn about the modern best practices for your Service Portal, and to see what's on the horizon for your favorite interface! We'll cover design best practices, development best practices, deprecation plans, and short-term roadmap. |
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June 8, 2023 - Getting Started with Knowledge Management Join me and Outbound Product Manager Ashley Snyder on June 8 for an overview of best practices relating to structuring knowledge bases, authoring articles, searching, and continual improvement dashboards we have for Knowledge Management. |
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April 27, 2023 - Flow Designer Approvals Watch this session with Product Success Director Andrew Barnes and me for a detailed exploration of approvals in Flow Designer. Our discussion will cover various types of approvals, such as simple, multi-stage, complex, and scripted approvals. |
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April 13, 2023 - Updates on Decision Builder On April 13, join me and Principal Product Manager Julia Perlis for a follow-up session on Decision Builder and Decision Tables. Since our last Academy on these topics in November 2021, there have been significant updates that we're excited to showcase and share with you. |
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March 30, 2023 - New for the Now Platform in the Utah Release Watch this session to learn about what’s new for the Now Platform in the Utah release. Product Success Managers Jon Lind and Jarod Mundt take us through the new and improved capabilities in Workflow Automation, Platform Security, Administration, Knowledge Management, and more. |
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March 16th, 2023 - What's UP?: Upgrade Plans for faster and more organized upgrades Another session with Paige, Miguel, and Jarod! This time we'll show you how to leverage Upgrade Plans to make your upgrades faster and more organized. With Utah General Availability around the corner, this is the perfect time to improve your upgrade process. |
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March 2nd, 2023 - Getting Started with Integrations on the Now Platform |
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February 16th, 2023 - Introduction to Platform Internationalization Please join us on Feb 16, 2023, for our Platform Academy. In this session, Alex Coope (Director of Globalization Deployment and internationalization) will lead us through the Localization Framework and the various mechanisms and tools on the Now Platform that help you and your employees work seamlessly in a multi-language environment. |
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January 19th, 2023 - Managing your deployments in ServiceNow Join us for our first session of 2023! Product Success Manager Miguel Donayre and his colleagues join us to talk about Source Control, App Repo, Update Sets, and how to manage deployments on the Now Platform. |
Prior Platform Academy Sessions by Year
Click on the year below for all Platform Academy sessions held that year.
2024 | 2023 | 2022 | 2021
