Prompt Guideance

When I first started testing GenAI, I asked it to grade something from 1 to 10. The responses I got included 2, 3, 5… and even 15!? That one really threw me off. Turns out, the issue was that I wasn't...

Renaming a ServiceNow instance: Considerations for a change in identity

Your ServiceNow instance name represents the identity of your organisation and the purpose of the instance. However, over time organisations change, they grow, merge with others, or split apart. That ...

Have you implemented AI Agent Studio in your production or sub-production environments?

Our ServiceNow UX Research & Insights (UXRI) team is conducting a few important research studies to better understand how we can improve your experience using Agentic AI.  Why participate? Your insig...

Put your updates in the Recycle Bin

At some point, you've done something in a development environment that registered a change in the update set that you didn't mean to do. I've seen people just bring up a form that somehow registers a ...

Help us improve our ServiceNow onboarding experience!

The experience team here is interested in improving the support we provide to users getting started with ServiceNow so you can maximize the value you are getting out of our platform. We ​would love to...

Scoped Application Read-only Access in Dev

This post is going to cover some ideas around setting up users with read-only access in Dev for a Scoped Application. By read-only, we want them to have visibility to the platform but not make any cha...

Help Shape the Future of AI at ServiceNow

Join our AI UX Research Panel to share your voice and influence the next generation of ServiceNow AI experiences. As a member, you'll receive exclusive invitations to interactive research sessions wit...

Agentic AI Doesn’t Wait. Can ITIL Still Lead?

Agentic AI Doesn’t Wait. Can ITIL Still Lead? This Won’t Sit Comfortably—And That’s the Point. ITIL brought order, language, and structure when enterprises needed it most.It still matters—especially w...

Platform Product Resource Hub

Welcome to the Platform Product Resource Hub!You've been sent here by one of our Platform Product Managers—here are the resources to help you get started. This hub is designed to provide customers att...

The Hidden Gems of ServiceNow: 5 Features You Might Be Overlooking

When we think of ServiceNow, the usual suspects come to mind—Incident Management, Change Requests, Knowledge Articles, and Self-Service Portals. These are the obvious heroes of the platform, and right...

Instance scan continued - Useful methods for Script Only Checks

Previously I wrote about Instance Scan and how I feel its under utilised, and you and your teams could likely benefit from it. Now let's dive into some more specifics on the use of 'Script Checks', an...

We should all be leveraging Instance Scan more, it saves hours during code reviews.

I think Instance Scan is probably one of the underused features of ServiceNow, and it's so powerful and useful. If you've worked in 'Software dev teams' (E.g. Teams whom are building web apps in React...

Document Management versus Managed Documents (legacy solution) comparison

Hello, I wanted to create this article for others like myself who may have stumbled across the Document Management documentation and been confused regarding conflicting features/functionality included...

Seamless ServiceNow Integrations: Part 6 Service Bridge

Introducing ServiceNow Service Bridge: Use Cases, Benefits, and LimitationsIn our discussions on ServiceNow integrations, we've explored various integration patterns and ways to accelerate them, such ...