Lessons from the Field: Going Native with ServiceNow Mobile After Knowledge 2025 At Knowledge 2025, one thing was clear: most customers are still figuring out their mobile strategies. Whether you're e...
Reinforce Your Security with Continuous Authentication and Zero Trust in ServiceNow If you're responsible for platform security, especially in regulated environments, you've probably faced the limitat...
How to Make ServiceNow Notifications Subscribable Notifications are one of the most useful—and most frustrating—features in any platform. Too few, and you miss critical updates. Too many, and you’re d...
Enhance ATF with On-Demand PDF Reports: A Developer’s Guide If you’ve ever wished for a better way to share or certify ATF test results in ServiceNow, you’re not alone. In this Platform Academy sessio...
From Chaos to Order: Making Service Catalog Work for You Anyone who has waited endlessly for a laptop approval or emailed five people to gain access to a tool knows the pain of chaotic service request...
An Admin’s Guide to Now Assist: Setup, Skills, and Real-World Insights If you’re an admin working in the ServiceNow ecosystem, you’ve likely heard of Now Assist—ServiceNow’s generative AI engine embed...
What is the Group Action Framework — and why does it exist? When an AI agent handles a support ticket in isolation, it has context for only that one record. It cannot see that forty similar incidents ...
Sometimes you'll be asked to do 'admin' type tasks, such as:Check the CMDB CI to find inactive CI Owners so we can update them? You may then think, ok I will write a background/fix script and print ou...
When I first started testing GenAI, I asked it to grade something from 1 to 10. The responses I got included 2, 3, 5… and even 15!? That one really threw me off. Turns out, the issue was that I wasn't...
Your ServiceNow instance name represents the identity of your organisation and the purpose of the instance. However, over time organisations change, they grow, merge with others, or split apart. That ...
Our ServiceNow UX Research & Insights (UXRI) team is conducting a few important research studies to better understand how we can improve your experience using Agentic AI. Why participate? Your insig...
At some point, you've done something in a development environment that registered a change in the update set that you didn't mean to do. I've seen people just bring up a form that somehow registers a ...
The experience team here is interested in improving the support we provide to users getting started with ServiceNow so you can maximize the value you are getting out of our platform. We would love to...
This post is going to cover some ideas around setting up users with read-only access in Dev for a Scoped Application. By read-only, we want them to have visibility to the platform but not make any cha...
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Transform Excel Imports with AI: Introducing Excel...
