ServiceNow Build 101 - Choice Lists vs Tables

This comes up every time I train a new ServiceNow admin. Choice lists and custom tables are two different ways to deal with validated data. For those new to development / administration, validated dat...

The Enterprise Cloudcast: Episode 12: Monitoring the Enterprise Cloud by Allan Leinwand

In this episode, Allan discusses how ServiceNow monitors the health and performance of the enterprise cloud and your instance using open source, third-party tools and the ServiceNow Platform. Be sure ...

Encryption: How not to get \$#%&ed Part 4 - Understanding Variables

PAST ARTICLESPart 1 - The encryption feature checklistPart 2 - Maximizing engagement timePart 3 - No longer needed.Understanding how variables work is going to save you a TON of pain on encryption ini...

Techbytes ITSM Cast: Service Catalog on the Kingston Service Portal

Join Bharath Padaki and Rohan Tyagi in this episode as they discuss new Kingston features for the Service Catalog in Service Portal.ListenSubscribeto iTunesThis episode covers:New Kingston featuresEnh...

The fruits of the LDAP directory tree

How to successfully create LDAP objects within ServiceNow utilising the LDAPUtils script includePlease indulge me a brief moment to introduce the subject matter of the article for those uninitiated. F...

November Knowledge Base Digest: Lists

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.A list...

Troubleshooting Stuck Default Semaphores

A semaphore is used on the platform to limit the number of transactions that can occur on a node at one time in order to protect resources on the node. When a user submits a request, it is routed thro...

Sending physical attachments on outbound email

Hello friends! A frequent request from stakeholders is physical attachments on outbound email. Its most common with Approvals. Change approvers are blind to info in attachments like non-tracked CIs, b...

September Knowledge Base Digest: Email

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Servic...

The Enterprise Cloudcast: Episode 11: Using Machine Learning on the NOW Platform for Predictive Modeling by Allan Leinwand

Are you swimming in a Data Lake or flowing with a Data Stream? In this episode, Allan continues discussing digital transformation and the NOW Platform's Intelligent Automation System. Use machine lear...

K*I*S*S REST API Troubleshooting made simple

In my capacity as a Integrations engineer, I have been given the opportunity to work with many of Service Now's technology partners. In my role, I often address the friction points that may arise duri...

Everything you need to know about cloning with Edge Encryption

When cloning while using Edge Encryption on your clone source instance and / or the clone target instance, there are many things to consider to ensure success. But first, let's start with how a clone ...

Date variables and their wonky behavior on Service Portal

If you have already moved or are planning to move your Service Catalog from Instance version to Service Portal version, then the "Date" or "Date/Time" variable on your catalog items may behave differe...

Best practices for configuring lists

In our last NOWSupport best practices series blog, best practices for creating and editing forms, we discussed how to create forms that are easy to understand and use. Here we look at best practices f...