Service Portal Search Facets - London

Today I will go over the new Search Facets feature added in London for Service Portal. Now SP admin can create facets to filter their search results. Let's create a simple Search Source and add facets...

8 FAQs: Versioning in Knowledge Management

The Article versioning feature in Knowledge Management allows knowledge contributors to create and maintain multiple versions of a knowledge article. They can create a new version of a knowledge artic...

ODBC 101—What is Open Database Connectivity and why do you need it?

As a ServiceNow customer, your data is stored and protected in our cloud database. Have you ever wanted read-only access to this data for analysis, or to build custom reports? You have it, and it's as...

TechBytes Episode 44: New content for Discovery

In this episode, Sree Subramaniam talks about new codeless Discovery patterns for discovering new resources and delivering new content through stores. This episode covers: Using patterns for codeless ...

The Virtual Agent chatbot solution will change the way you handle requests in London

Have you ever called a customer service number to get an answer to a question or make a request, only to be bounced from one agent to another like the ball in a pinball machine? It's just as bad on th...

TechBytes Episode 43: ITSM Virtual Agent

In this episode, Darius Koohmarey and Nathan Holm talk about Virtual Agent (VA), a ServiceNow chatbot that streamlines the interactions between a company and its customers and employees. This episode ...

TechBytes Episode 42: Continual Improvement Management

In this episode, Manjeet Singh talks about the Continual Improvement Management application to help organizations manage their continual-improvement efforts. This episode covers: Challenges of managin...

TechBytes Episode 41: Embedded Help and Guided Tours

In this episode, Darius Koohmarey and Sameep Kodia talk about the Embedded Help and Guided Tour features to give users helpful info while they're using the product. This episode covers: What is embedd...

ServiceNow FlowDesigner / IntegrationHub Twitter Integration

Getting the hang of FlowDesigner and IntegrationHub after last weeks developer meetup in Amsterdam, I wanted to build a new Integration with Twitter. With some guidance from colleagues, I got it worki...

A Discussion with Murali Subbarao and Debu Chatterjee on ServiceNow’s Acquisition of Parlo

Murali Subbarao is a founder and CEO of Parlo. Debu Chatterjee is senior director of platform engineering and is leading ServiceNow’s predictive intelligence product strategy. Debu was formerly the fo...

CMDB 101 - What is a configuration management database and why do you need one?

Can you answer the following questions about your IT service delivery? Do you know what is being used within your IT environments, as well as how it's being used?Is that information current and accura...

How to prevent performance issues related to exports and export limits

Excel Export Limits & Properties How to Prevent Performance Issues There are two ways to export lists/reports to Excel in the platform: Scheduled Reports (which run via worker threads)Export to Excel ...

Servicenow Inbound Web Service - RESTful

Servicenow Inbound Web Service - RESTful

Servicenow Inbound SOAP Web Services with C# DotNet Client.

Servicenow Inbound SOAP Web Services with C# DotNet Client.