September Knowledge Base Digest: Email

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Servic...

The Enterprise Cloudcast: Episode 11: Using Machine Learning on the NOW Platform for Predictive Modeling by Allan Leinwand

Are you swimming in a Data Lake or flowing with a Data Stream? In this episode, Allan continues discussing digital transformation and the NOW Platform's Intelligent Automation System. Use machine lear...

K*I*S*S REST API Troubleshooting made simple

In my capacity as a Integrations engineer, I have been given the opportunity to work with many of Service Now's technology partners. In my role, I often address the friction points that may arise duri...

Everything you need to know about cloning with Edge Encryption

When cloning while using Edge Encryption on your clone source instance and / or the clone target instance, there are many things to consider to ensure success. But first, let's start with how a clone ...

Date variables and their wonky behavior on Service Portal

If you have already moved or are planning to move your Service Catalog from Instance version to Service Portal version, then the "Date" or "Date/Time" variable on your catalog items may behave differe...

Best practices for configuring lists

In our last NOWSupport best practices series blog, best practices for creating and editing forms, we discussed how to create forms that are easy to understand and use. Here we look at best practices f...

The Enterprise Cloudcast: Episode 10: Digital Transformation by Allan Leinwand

In this episode, Allan discusses digital transformation. Digital transformation is more than digital products and services; it's also about the processes that creates, enables, manages, and delivers t...

The Mystery of Search Results — Solved in 7 Questions

One of the most powerful tools within the ServiceNow application is the Global Text Search, which searches multiple tables within ServiceNow with a single search string. Text search enables us to find...

Choose a language in Service Portal without logging in

Lately, we've been getting questions, particularly from international clients, regarding the ability to allow unauthenticated users (aka public users) the ability to change the language of the portal ...

Deploy and leverage your Edge Encryption proxy

ServiceNow's Edge Encryption proxy is an on-premise proxy server that uses industry standard encryption to make specific ServiceNow instance data (fields and attachments) unreadable and unusable by an...

Setting up public surveys in Service Portal

In our Istanbul release, we introduced the ability for users to take surveys on our Service Portal. We have also improved the ability of a user taking the survey without having to log in. In this blog...

Six common performance pitfalls in Service Portal and how to diagnose them

Diagnosing Service Portal-related performance issues can be challenging. Service Portal is still very new technology and we all still have a lot to learn about troubleshooting when things go wrong. In...

Service Portal Resources page

Our resource pages continue to be well-used and loved by customers, partners, and even ServiceNow employees. These pages gather up different kinds of content such as knowledge base articles, community...

13 reasons why the stats.do page is your best friend for troubleshooting

Troubleshooting your instance with the stats.do page The number of applications offered in the ServiceNow platform has become quite a thing to behold. With so many potential business use cases, it is ...