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05-07-2019
10:02 AM
Topics covered in the video:
1) Activate Virtual Agent for your production and non-production instances.
a) Glide Virtual Agent
b) Virtual Agent Designer
c) ITSM Virtual Agent Conversations
2) Set up the Virtual Agent clients.
a) Add the Service Portal chat widget.
b) Load the standalone Virtual Agent web client.
3) Configure Virtual Agent branding.
Customize Virtual Agent with your own company logo and avatar. Set the color schemes of UI elements and the support contact information displayed in the client interface.
Configure the basic conversation settings and customer support contacts.
4) Use the Virtual Agent general settings to define the basic characteristics of a conversation, such as the welcome message and general error message displayed on all Virtual Agent clients.
Specify Live Agent chat queues.
Please mark this Helpful if it helped you. Also, subscribe my channel go get notification of next video.
Cheers,
Hardit Singh
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