Filing questions from HI to the Community

Over the last few weeks we've been piloting a change to how users file HI Administration question incidents, we are now expanding the pilot to include Knowledge Management question incidents. In the n...

Customizing prices and currency in your Service Catalog

As you create and develop your service catalog, there are some decisions to make about prices. For example, do you want to show prices? If your business is multi-national, how will you manage differen...

Delivery dates & estimated delivery dates in your service catalog

It's holiday time and you are frantically checking your cell phone for the status of your last-minute office gift items. With every shot of eggnog, you can only hope that your requested items will arr...

Top 5 CMS solutions for sizing iFrames

IFrames are a type of content block that is used to build a page in CMS. iFrames allow you to embed URLs on a page within a frame. You can embed external pages or render ServiceNow content with the co...

CMS101: Content Management System overview

The Content Management System (CMS) is an application that provides users the ability to create a custom interface for the ServiceNow platform and custom interfaces for other applications. The CMS (pl...

CMS Site's search results page not used by 'Search Results (Global)' content block

When a global search is performed within the CMS it displays the results using the 'Portal - Search Results' (search_results.do) CMS page.The search results page is defined in two places in CMS: from ...

Changing the font size in your Instance

Since the release of Fuji, we have removed the option to allow end users to alter the size of the font displayed on an instance. The ability to increase and decrease the font size on an instance cause...

SSL certificate changes and what you need to know

To continue to ensure the security and privacy for our customers, ServiceNow has recently upgraded our SSL/TLS encryption. The SSL certificate used by ServiceNow, https://*.service-now.com was upgrade...

Public pages asking for authentication

A simple setting located on sys_properties can cause public pages links to start asking for authentication. The glide.ui.cms.enforce_public_pages setting can be glossy in security but without prior ma...

Reserved Words in your CMS URL suffix

Within the Content Management System, the Employee Self-Service portal is provided as an sample website. The ESS site can be used as a template to copy or as a guide to create your own custom site.New...

Navigating back to your previous page in a CMS portal

Some customers have reported seeing unexpected results in the CMS when using the navigation tools available on the platform; such as the 'back' button, when rendering content from their instance in a ...

Troubleshooting iFrame sizing within the CMS

Within the Configuration Management System (CMS), iFrame content blocks are used to embed a URL on a page within a frame to display external pages or to render ServiceNow content. Using an iFrame make...

12 Questions to ask yourself when Troubleshooting CMS

The Content Management System (CMS) is a ServiceNow application that allows you to create a custom interface. The CMS application allows for you to be creative as it can be used for a wide variety of ...

Clone an Instance Part 2 of 3 | Define a System Clone

Last week, I posted a video on how to schedule a system clone. The next video in the series shows how to use the ServiceNow Clone Definition modules to specify which source data to exclude from a clon...