This week's podcast features servicenowkevin as he talks about how we use the Knowledge Base application on HI (the ServiceNow Customer Support instance) to provide searchable, high-quality content to customers.
to iTunes |
This episode covers:
- Tagging and search optimization
- Pinning articles
- Reports
- Multiple-KB function (NEW in UI16!)
- Article view properties
- Feedback Mechanism
- Sneak peek at Knowledge 16
For more information on Knowledge Management, see:
- The specified space was not found.
- Product Documentation: Knowledge Management
- Product Documentation: Knowledge Administration
- ServiceNow KB: Viewing Knowledge Base articles (KB0538987)
- ServiceNow KB: Viewing public knowledge base articles (KB0540403)
Your feedback helps us better serve you! Did you find this podcast helpful? Leave us a comment to tell us why or why not.
LISTEN BELOW
To catch clips behind the scenes with our podcast guests, and find out what topics we'll be covering next before they are posted, follow @NOWsupport on Twitter. You can also search Twitter using the hashtag #SNtechbytes for all previous podcasts, video clips and pictures.
