Solutions
Access Management Automation 1.0.0
This is the #2 automation use case (second only to that perennial favorite, Password Reset) identified by Clustering Analytics (aka Clustering Recommendation Utility) based on machine learning analysis of hundreds of customers' incident and request data. This solution provides Service Catalog items and flows to automate common group and app access requests in Active Directory, Azure AD, and Okta. Think "add user to this Outlook distribution list" or "I need access to <app X>.
Flow Templates
Flow templates bring the power of IntegrationHub spokes to citizen developers creating apps in App Engine Studio. They are ready to use flows with built-in spokes that address common integration patterns.
Flow Templates for IntegrationHub Enterprise (assorted use cases)
- RPA - launch an RPA bot from the Service catalog or on a weekly basis (Automation Anywhere, Blue Prism, UiPath)
- Send a survey when a task is complete (Qualtrics, SurveyMonkey)
- Schedule a meeting when a task is created or updated (Exchange, Google Calendar)
Flow Templates require IHUB Enterprise and App Engine Studio (AES) entitlements
Spokes
Jira Service Management Spoke (1.0.0)
Synchronize ServiceNow ITSM and Jira Service Management requests and other service desk functions.
