When you want to find answers, of course you can hang out here in our friendly, helpful community but if you don't want to wait for someone to answer your query, searching the knowledge base can often provide answers. All knowledge base articles have an assigned number and article numbers previously were included in search results by default. However, some people found the numbers distracting and were mainly interested in the categories where the articles are located.
Knowledge v3 enables you to choose whether to display the article numbers through a newish property (as of Fuji Patch 11, Fuji Patch 12, Geneva Patch 1, and Helsinki), glide.knowman.search.show_article_number. This feature was in response to the enhancement request mentioned in answer to the question by lsoileau in the Community post Knowledge v3 search results do not include the topic, category, or KB article number. How can I show....
Some users coming from v2 knowledge bases are a bit disconcerted when the article numbers are missing.
How to restore the KB article ID numbers in search results
- Navigate to Knowledge > Administration > Properties.
- On the Knowledge Search Properties page, select Show article number in knowledge search results.
- Click Save.
Voila! Article numbers now appear in your search results. This trick enables your customers and employees to identify the article ID directly from the search page.
For more information:
- Harness the power of Knowledge Search blog post by saruppaul
- Knowledge Management v3 migration in the product documentation
