Service Catalog: How to configure Contextual Search with Record Producer

shouvik · ‎10-27-2015

Contextual search allows you to configure fields on forms and record producers to automatically display knowledge search results based on the text entered in those fields. This is a feature from Fuji release. For more details please see the video on Contextual Search.

&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;But we can configure Record Producer variables to work with Contextual Search.&lt;/p&gt;&lt;p&gt;Go to Contextual Search -&amp;gt; Record Producer Configuration&lt;/p&gt;&lt;p&gt;&lt;li-image id="414100" migrate="true"&gt;&lt;/li-image&gt;&lt;/p&gt;&lt;p&gt;Click New and fill in the required information.&lt;/p&gt;&lt;p&gt;Note you can refer to the variable once you select the Record Producer.&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;li-image id="414101" migrate="true"&gt;&lt;/li-image&gt;&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;Once the configuration is ready you can go to the record producer from your catalog and start typing and you should see the Contextual Search result in action.&lt;/p&gt;&lt;p&gt;This is great way for getting incident deflection.&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;To &lt;strong&gt;turn off&lt;/strong&gt;, you can make the active flag false on &lt;span style="font-size: 13.3333px;"&gt;Record Producer Configuration under Contextual Search module.&lt;/span&gt;&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;span style="font-size: 13.3333px;"&gt;But admin would get a info message when they use the corresponding record producer.&lt;/span&gt;&lt;/p&gt;&lt;p&gt;&lt;li-image id="414102" migrate="true"&gt;&lt;/li-image&gt;&lt;/p&gt;&lt;p&gt;This error message is only and only for the admin, other users are not affected.&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;p style="font-size: 13px; font-family: arial, sans-serif; color: #666666;"&gt;For more on record producer:&lt;/p&gt;&lt;p style="font-size: 13px; font-family: arial, sans-serif; color: #666666;"&gt;&lt;a title="ef="http//wiki.servicenow.com/index.php?title=Record_Producer#gsc.tab=0" href="http://href=&amp;quot;http//wiki.servicenow.com/index.php?title=Record_Producer#gsc.tab=0"&gt;Record Producer&lt;/a&gt;&lt;/p&gt;&lt;p style="font-size: 13px; font-family: arial, sans-serif; color: #666666;"&gt;&lt;a title="ki.servicenow.com/index.php?title=Creating_a_Record_Producer_to_Log_Incidents#gsc.tab=0" href="http://wiki.servicenow.com/index.php?title=Creating_a_Record_Producer_to_Log_Incidents#gsc.tab=0"&gt;Creating a record producer to log incidents&lt;/a&gt;&lt;/p&gt;&lt;p style="font-size: 13px; font-family: arial, sans-serif; color: #666666;"&gt;&lt;/p&gt;&lt;p style="font-size: 13px; font-family: arial, sans-serif; color: #666666;"&gt;----------------------------------------------------------------------------------&lt;/p&gt;&lt;p style="font-size: 13px; font-family: arial, sans-serif; color: #666666;"&gt;&lt;/p&gt;&lt;p style="font-size: 13px; font-family: arial, sans-serif; color: #666666;"&gt;&lt;span style="font-size: 14pt;"&gt;&lt;strong style="color: #eb7a3d;"&gt;Let us know how you liked this post&lt;/strong&gt;&lt;/span&gt;&lt;/p&gt;&lt;p style="font-size: 13px; font-family: arial, sans-serif; color: #666666;"&gt;&lt;span style="font-size: 14pt;"&gt;&lt;strong style="color: #eb7a3d;"&gt;Please Share, Comment, or Like Blogs on the Community!&lt;/strong&gt;&lt;/span&gt;&lt;/p&gt;

Service Catalog: How to configure Contextual Search with Record Producer

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