Use Flow to Update Parent Record from Children.

[Uncle Rob]

There are so many task hierarchies where ServiceNow doesn't assume what functionality you want. This means, by default, the parent record gets practically no visibility to child task work. I felt this acutely on a Demand Management deployment recently. "How does my demand manager know that the people they've tasked with stuff have given updates"? This is a possible solution using Flow Designer. This video will also teach you... - how to use Flow Variables - how to iterate through Field Changes on an update - how to reference flow steps via script. Practical applications: - Incident Tasks & Incident - Project Tasks & Projects - RIDACS & Projects - Demand Tasks & Demands - RIDACS & Demands - Change Tasks & Change - Incidents & Problem