With the Rome family release, we have some exciting AI enhancements and capabilities coming on the Now Platform®.
Automation Discovery
IT Leaders aim to exceed their business goals for increasing self-service and reducing mean-time-to-resolve. Ultimately, they want satisfied end-users and give back time to their agents so that they can focus on more strategic initiatives.
They understand that implementing automation solutions can help them meet their business goals. However, with so many automation applications available, like Virtual Agent, Auto-Routing, Agent Assist, and many more, it can be difficult to know which application to start with and what use cases to tackle first.
Automation Discovery delivers the insights necessary to support decision-making. It draws attention to out-of-the-box automation opportunities, to help provide quick returns on investment.
Automation Discovery offers approximately 180 defined opportunities where automation can be applied and quickly displays the top 10 opportunities to help IT leaders focus their efforts.
With ServiceNow® Automation Discovery, IT leaders can increase deflection, lower the mean time to resolve, and achieve fast time to value.
AI Search Enhancements
In the Rome release, users benefit from content security and greater accuracy and enhanced user experience with better search relevancy as well as better performance for improved deflection.
For peace of mind, users can search external content securely, through a single search application across all data sources. This delivers a cohesive experience for customers looking for a unified portal solution. And, the benefit to Admin is the users seeing only content that is relevant and accessible to them.
With Rome, users also benefit from an enhanced user experience with improved quality of results. For example, AI Search pulls the exact span of text in a longer passage to focus on the user’s actual question. Results are contextual, personalized, and can even be sorted by date while automatically tuning the quality of results based on customers’ feedback making it smarter, easier, and more natural than ever before.
NLU Workbench Enhancements
Building models in secondary languages can be time-consuming and requires effort to maintain consistency between languages. This inconsistency can be costly, both in time and resources.
Multilingual Model Management is an enhanced experience on the NLU Workbench. The main enhancement is that MMM enables admins managing models in multiple languages and model authors to create secondary models in foreign languages consistent with models developed in their primary language – all in a single click.
Models, whether in primary or secondary languages, are consistent with each other, in terms of intents, entities, and vocabulary. No more inconsistencies between primary and secondary languages.
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Join us for the The Now Platform Rome event.
Mark your calendar for the Now at Work, Now Platform Rome release broadcast
Join us at Now at Work 2021 to learn more about what’s new in the Rome release. You won’t want to miss the Rome release highlights in a keynote session with Dave Wright, chief innovation officer as well as 20 sessions on demand, where we’ll highlight different ServiceNow® products, innovations, the Now Platform, and best practices for upgrading to the Rome release. Register today based on your region:
AMS: https://www.servicenow.com/ams/en/now-at-work.html
EMEA: https://www.servicenow.com/emea/en/now-at-work.html
AP: https://www.servicenow.com/apj/en/now-at-work.html
Japan: https://www.servicenow.com/apj/ja/now-at-work.html
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