2 Change tasks mandatory
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
10-26-2023 06:24 AM
Is it possible to make the implementation and post implementation tasks mandatory, meaning they cannot be canceled and you can't move to the next stage until they are completed? I want to do this in our change module but don't want it to break any flows in other modules. Is this possible? If so, please provide guidance. Also, is there a way to add a pop up in the post implementation task to remind users to attach their verification output to the task before closing it?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
10-26-2023 06:44 AM
you can use before update BR on Change request table and see if the state is getting changed to Cancel, if yes then check if all the tasks under that CHG are complete or not
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader