About counting IntegrationHub Transactions

Lhora Alvarez · ‎10-17-2024

Hi all!

I have read here in community posts that the transactions are counted whenever an outbound SOAP/REST call was used in the Flow. I could be wrong but I think it follows the formula [outbound calls X number of records].

However, what if 4 outbound calls/actions with REST step was used in the same Flow/SubFlow? Does it count as 4 transactions or 1 transaction?

When I checked the IntegrationHub Usage Count, the values were different than what I expected.

Previously, count is 92. Currently, count is 96.

There's a difference of 4. This goes against my understanding of the number of outbound calls used.

There were 16 flows triggered to send messages to an external app after the previous count (92). So, there should be at least a difference of 16. Instead, current usage count is 96.

If someone could explain it, I would be grateful.

Hitoshi Ozawa · ‎10-17-2024

From your question, it seems outbound calls are being made as one transaction instead of 4.

Remember that transactions are different from calls.

I had the same question and ServiceNow didn't give me a definite answer on this. It may be that they are updating integrationhub to be more proficient and don't want to give concrete answer to how transactions are counted because it may change. They just told me about the table and check the usage count myself.

Actually, we're moving from using IntegrationHub to having a Script Include to make api calls because ServiceNow keeps reducing the number of max transaction for IntegrationHub and moving up is too expensive for us.

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1__PrabakaranC · 4 weeks ago

Hi @Hitoshi Ozawa ,

Please confirm whether using "RESTMessageV2" for outbound calls will be counted in the IntegrationHub (IH) Transactions (Tx) usage.