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10-17-2024 05:23 PM - edited 10-17-2024 05:34 PM
Hi all!
I have read here in community posts that the transactions are counted whenever an outbound SOAP/REST call was used in the Flow. I could be wrong but I think it follows the formula [outbound calls X number of records].
However, what if 4 outbound calls/actions with REST step was used in the same Flow/SubFlow? Does it count as 4 transactions or 1 transaction?
When I checked the IntegrationHub Usage Count, the values were different than what I expected.
Previously, count is 92. Currently, count is 96.
There's a difference of 4. This goes against my understanding of the number of outbound calls used.
There were 16 flows triggered to send messages to an external app after the previous count (92). So, there should be at least a difference of 16. Instead, current usage count is 96.
If someone could explain it, I would be grateful.
Solved! Go to Solution.
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10-17-2024 06:41 PM - edited 10-17-2024 06:46 PM
From your question, it seems outbound calls are being made as one transaction instead of 4.
Remember that transactions are different from calls.
I had the same question and ServiceNow didn't give me a definite answer on this. It may be that they are updating integrationhub to be more proficient and don't want to give concrete answer to how transactions are counted because it may change. They just told me about the table and check the usage count myself.
Actually, we're moving from using IntegrationHub to having a Script Include to make api calls because ServiceNow keeps reducing the number of max transaction for IntegrationHub and moving up is too expensive for us.
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08-18-2025 05:48 AM
Hi @Hitoshi Ozawa ,
Please confirm whether using "RESTMessageV2" for outbound calls will be counted in the IntegrationHub (IH) Transactions (Tx) usage.
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11-14-2025 05:40 AM
Our salesperson at our ServiceNow Partner told us that, yes, any outgoing API calls would count as IH transactions. You cannot get around the licensing by writing your own custom code to make the calls.
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11-14-2025 08:21 AM
@Michael Heilman wrote:Our salesperson at our ServiceNow Partner told us that, yes, any outgoing API calls would count as IH transactions. You cannot get around the licensing by writing your own custom code to make the calls.
When an outbound call is triggered from a Flow or Flow Action, those executions are counted under IntegrationHub (IH) Transactions (Tx). However, if I change everything to use RESTMessageV2 directly (outside of Flow), then those calls are not counted under IntegrationHub (IH) Transactions (Tx).
Please note: even if you configure a REST message, if the call is made from a Flow or Flow Action, it will still count as an IntegrationHub (IH) Transaction (Tx).
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11-14-2025 08:45 AM
When an outbound call is triggered from a Flow or Flow Action, those executions are counted under IntegrationHub (IH) Transactions (Tx). However, if I change everything to use RESTMessageV2 directly (outside of Flow), then those calls are not counted under IntegrationHub (IH) Transactions (Tx).
Please note: even if you configure a REST message, if the call is made from a Flow or Flow Action, it will still count as an IntegrationHub (IH) Transaction (Tx).
