Action to send message directly to MS Teams user

[Evan Duran]

I have a flow designer where I want to add an action to be able to send a message directly to user on MS Teams. Is this possible?

[Shreya Shah]

Looking at the screenshot it says unable to load connection alias.

Can you go to Flow Designer -> Connections and then search for Microsoft Teams Graph Client Credentials and see if you have configured the connection for this alias?

[agrawal]

HOw you have done this? i am facing the same issue?

[Shreya Shah]

Hi @agrawal - Please use the Microsoft Teams Graph Spoke (https://www.servicenow.com/docs/bundle/xanadu-integrate-applications/page/administer/integrationhub-...) to integrate with Microsoft Teams.

The page Setup the Microsoft Teams Graph Spoke (https://www.servicenow.com/docs/bundle/xanadu-integrate-applications/page/administer/integrationhub-... has all instructions on how to setup the spoke including a demo walkthrough.

Once installed and configured with your test Microsoft Teams account, explore actions from Chat Management category for your use case.

[agrawal]

I have used create chat and post chat in flow designer but its not working for assign to showing error that oneonechat as assign to is single user