Add a custom message for locked account for multiple failed login attempts on Service Portal Login Page

[Viraj Sapte]

Hi
I want to display a lockout message when a user enters wrong password multiple times and fails to login.

For this, I modified "SNC User Lockout Check" from 'System Policy -> Script Actions'. But this message is not displayed on service portal login page.





SNC User Lockout Check script.

Please help. Thank you in advance.

[Ankur Bawiskar]

Hi,

you need to modify login widget for this.

check this

Display custom message to user in Service Portal login page when account is locked out

Regards
Ankur

[Viraj Sapte]

But the scripts in Login widget are not editable.

[Ankur Bawiskar]

Since it is OOB widget; you cannot edit

You need to clone; make script changes and then add that new widget to the portal page

Regards
Ankur

[Viraj Sapte]

Hi,

I tried the script given in the link provided but it's not working.