Add a custom message for locked account for multiple failed login attempts on Service Portal Login Page

Viraj Sapte
Tera Expert

Hi
I want to display a lockout message when a user enters wrong password multiple times and fails to login.

For this, I modified "SNC User Lockout Check" from 'System Policy -> Script Actions'. But this message is not displayed on service portal login page.
find_real_file.png

find_real_file.png

find_real_file.png
SNC User Lockout Check script.

Please help. Thank you in advance.

6 REPLIES 6

So what debugging have you performed?

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Raghu Ram Y
Kilo Sage

@Viraj Sapte OOB widgets are not editable, you need to "Clone the widget" then edit it.