Hi Experts,
I have a requirement on virtual agent-
I want to add a new prompt for the user when no agent accepts the chat or when the chat times out. The user should receive the following message:
“Raise an IT ticket?”
If selects Yes:
Report an IT Issue flow.
If selects No:
Close the chat session.
i'm trying to configure it , for that I have copied the OOB - Live agent support Topic and added steps- like below-
but when i tested it in portal it gives- message like-
It not showing the "Raise an IT Ticket?" .
If anyone worked on this or any idea whether its possible or not please provide your answer !
Thank you!!
