Add attachments to Email Client for Incident communication tasks

[fibssy]

Hello all, 

I hope you can help me out. I am in the process of implementing Major Incident Management including Communication Plan definitions. Everything is working as expected except for one thing. On th Major Incident Workbench there are Incident communication tasks to send out emails. Unfortunately i cannot find an option here to add an attachment to the emails. E.g.

Incident communication task (NO Attachment icon)

While when opening the email client from the incident form, the add attachment option is available:

Can you help me to resolve this? I need to be able to add an attachment for Incident Communication Tasks

[fibssy]

Hi Thomas,

I just saw your message. When you have the email client screen open, pressing Alt+A opens up a Popup which you can use to add attachments to the email. I was planning on raising an idea for service to simply add an attachment button, but forgot about it. I will still do it though, because this is not very intuitive for end users.

Regards,

Fibssy