KB - Knowledge Articles Default Value Article Body

[wsche]

Hi there, 

is there a possibility to set default values in the knowledge articles tinyMCE field?

Font / Font Size

Hyperlinks (color/font, font size)

Bullet List = Square

Also, I would like to extend to color range with 2 more color codes. Is this possible?

Thank you very much in advance.

best regards,

[Alberto Consonn]

Hi,

follow the procedure described below:

1. Go to Knowledge > Create New
2. Select Template you want to customize (in this example "KCS Article")
3. Right-click on the heading for the field you want to set default values for (in this example "Issue")
4. Select Configure Dictionary
5. On the Default Value Tab, enter the info you want to set in the following format and click Update. 
6. Repeat for each field in each knowledge template that you want to set.
   
   EXAMPLE - In this case, font = Arial, size = 14pt, color = black would be:
   
   

   <p><span style="font-family: Arial, Helvetica, sans-serif; font-size: 14pt; color:black;">&nbsp;</span></p>​

   
   
   

Use this example as per your need.

If I have answered your question, please mark my response as correct and/or helpful.

Thank you very much

Cheers
Alberto

[wsche]

Hi Alberto, thanks for the quick respond.

Default value font, font size worked just fine, i have problems with the other mentioned default values as well as the extend of the Color range with #da291c  and #6295ac.. 

Thank you. all the best. 

[Alberto Consonn]

Try with this for the bullet list:

<p><span style="font-family: Arial, Helvetica, sans-serif; font-size: 14pt; color:black; list-style-type: square;">&nbsp;</span></p>

[wsche]

doesnt work.