Add Header & footer to a knowledge article custom template in Zurich

nilimabavas
Giga Contributor

How to add Add Header & footer & Link  into a knowledge article custom template in Zurich 

2 REPLIES 2

yashkamde
Tera Guru

Hello @nilimabavas ,

For this you have to navigate to Knowledge > Administration > Article Templates,
Screenshot 2026-01-27 155513.png

 

Here Insert Header : Use the HTML editor in the template.

<header style="background-color:#f5f5f5; padding:10px; text-align:center;">
  <h1>Knowledge Base - Zurich</h1>
</header>

 

-> Insert Footer : Add a footer section at the bottom of the template:

<footer style="background-color:#f5f5f5; padding:10px; text-align:center;">
  <p>© Zurich ServiceNow Knowledge Portal</p>
</footer>

 

Also for adding link,

<a href="https://zurich.servicenow.com/kb?id=kb_article_view&sys_id=12345" target="_blank">
  Read More
</a>

 

 

If my response helped mark as helpful and accept the solution..

 

 

It just added section with no effects ,please view attached Image for reference