Add RITM Number Link on email notification which runs on Catalog Task

[Meenal Gharat]

Hi All,

Can someone help me to correct email script for RITM Number Link.

My notification is running on Catalog Task table. Whenever An RITM is commented, An email is getting triggered I want to add RITM link of service portal in email notification.

Thanks And Regards,

Meenal Gharat

[Mike Patel]

try doing 

${current.request_item.URI_REF}

[Meenal Gharat · Accepted solution]

Hi All,

I have identified a way and it is working like a charm.

So, Below is my code which worked.

(function runMailScript(current, template, email, email_action, event) {

var url='';
var gr = new GlideRecord('sc_req_item');
gr.addQuery('sys_id',current.request_item);
gr.query();
if(gr.next())
{
var sysid = gr.sys_id;

gs.log(sysid+ 'Get sysid');

template.print('<a href="enter your portal url sys_id='+sysid+'">' +gr.number+ '</a>');
}
}

)(current, template, email, email_action, event);

Thank you,

Meenal Gharat