Hi, We have a Requirement that, given that the Ticket(Not Incident) status is Resolved. when 3 Calendar days(from Resolved state) are completed. then the status of the Ticket should be changed to Closed automatically. Thanks, Sirisha.
Hi, I am not able to receive any mail from my service now instance(SNOW) looks like some SMTP issue in my personal developer instance.In properties send and received are true as well. I am not able to solve the issue,it's showing like This accoun...
Hello Community!I need to create a simple flow which adds one user to multiple groups selected via a "List Collector" variable in an Catalog Item.I cant figure out how to achieve this. I already looked up similar questions in the community but couldn...
Hello, I have a requirement to trigger catalog task in workflow if Department Variable (referencing to cmn_department) contains value "Information Technology" or "GST" then it must trigger the catalog task oresle no I have written below If condition ...
In our DEV environment, San Diego Patch 4, I have created a flow in Flow Designer. Our client wants approvals from Senior Business Owner, Business Owner, Infrastructure Owner, and Development Owner, fields that are referenced on the cmdb_ci_service ...
I am trying to use the following code to get the duration between when the record was created and NOW (to get open-to-resolve duration). (function executeRule(current, previous /*null when async*/) { current.u_time_to_resolve = new GlideDateTime.s...
Hi, There is 'kb****' knowledge article under "someKB" Knowledge base. The user has read criteria that is mentioned in the Knowledge base. There is no read criteria at knowledge article level. The user's preferred language is 'Netherlands' but in th...
Dear all, I have an ask for running ServiceNow Platform in a headless fashion to integrate with an existing Service Portal that my customer is running in their environment. We have developed a workflow for citizen data inputs using ServiceNow Portal ...
Hi, My requirement is to display last clone date on banner is it possible OOB. or if someone have a workaround for this
Hello All, We have recently rolled out Discovery to our production environment. We are starting with our main data centers and mostly targeting infrastructure items such as servers. We are comparing the results from Discovery to our homegrown CMD...
Hi All, How to add help text to the survey question? For example i have survey questions with number scale type. For each questions need show help text like 5 for good,4 for best,3 for average. TIA, Karthik Reddy T.
After enabling audit for all fields on a custom business process table, I have the ability to click the activity UI Action, however, even after modifying the records, the activity stream shows "No Activity".
In trying to prevent visibility of REQ, RITM & Incidents that are generated from a Service Catalog Request, I created a filter on the respective tables to filter out tickets based on text in the short description and not belonging to a certain group ...
Is it valid to switch out one user for another in a sysapproval_approver record? I have a Flow with a Flow Action of "Ask For Approval", that looks like this: At runtime, a list of 4 approval records is generated, one for the manager ("Kendra"), and...
So I'm basically trying to do a simple variable attribute assignment but when I save the "Variable Attribute" is blank. The instructions are on this link: https://docs.servicenow.com/bundle/sandiego-servicenow-platform/page/product/service-catalog-ma...
