Resolved! announcement banner
Wondering if it is possible to have a p1 broadcast notification update the announcement banner on the portal thanks
Forum Posts
Resolved! Not able to establish the connection between Jenkins and ServiceNow instance
Hello Team, After referring Jenkins Integration DevOps first video, I am not able to establish the connection between my ServiceNow instance and My Jenkins. Connection state remains as Disconnected. Error : Connection Error : The current operation ...
Approval license need for e-mail approvals
Hello,Please let me know if when implementing approvals by e-mail (so not by using the portal, or expert interface), the approval is counted as a license and needs to be purchased accordingly for the specific user who makes the approval? This user wi...
Resolved! Hide Elevated Role under User Menu > Elevate Roles
Hi all, I am searching for a way to hide one elevated Role under the User Menu > Elevate Roles. Does somebody know a why to do that? I have tried modifying these UI Macros, but my changes seemingly do not apply to anything, everything stays the...
Resolved! Grant a script permission to access a field which is unavailable for the User
Hi all, I need a field value from a field which is not available to the normal user because of an ACL. Is there a way to grant a script some kind of temporary permission to read this specific field or to bypass the ACL momentarily? My first thought w...
How to make A variable dependent on another variable in service catalog.
How to make the following variable dependent. When I selected Desktop then canon dt 101,canon dt 102 should be displayed , When i selected Floortop then canon ft 101, canon ft 102 should be displayed.
Resolved! PDF Generation using PDF template without using HR module
Is there a way we can use fillable PDF without using HR module. I have a need to generate a PDF using PDF template with fillable fields in a custom scoped application.
Resolved! We want to turn off Interceptor for Change Requests
We would like to turn off Interceptor Form for the Change Request. I tried turning off the Options, but then a blank page pops up. How can I remove the page from being triggered?
Resolved! Should import set transform map update all Coalesce target records?
So i did searching around docs & community and couldnt resolve this question: is it expected that during a transform map, all target records that the coalesce field matches will be updated? example: doing an import test against hardware assets (alm...
How to display a variable's label instead of its value on submitted record producer?
We have a record producer in the Service Catalog in our Service Portal. The record producer contains a couple of variables that dynamically retrieve their data from the sys_choice_list table via a script. When we view the submitted the form (we'r...
Resolved! Cannot delete flow variable
Hi I am using the Flow Designer to create a flow, but I cannot delete a flow variable.I deleted a flow variable and saved it, but when I reopen it, it is back.Can you please tell me how to delete it? ・How to Reproduce Create flow A, and create flow...
Resolved! Error when I try to connect to a rest api
Hi experts, When trying to connect with a specific Rest API I'm getting the following return: Request not sent to uri= https://gxxx-xx.xxx.com.br/xxxx/axxxi/xxxxxx: org.apache.commons.httpclient.HttpException: Session contains no certificates - Unt...
Resolved! Is there a way to remove the Date & Username from a journal field in a list view?
Is there a way to remove the Date & Username from a journal field in a list view? I am creating a way for users to submit a hand written report, and using the journal field provides.. well the journal function. But when looking at the list view, wha...
How do you turn on the ITSM mobile agent app?
I'm not sure what I am missing- For Cases and FSM, I've installed the mobile plugin and it works as-is as soon as the plugin is activated and you log in to the app with a roled user. For ITSM, I installed the mobile plugin yesterday and tried to sign...
Resolved! How to find Info Message?
OK. This is downright embarrassing! But I can NOT figure out where this blue message is coming from... What in the world am I missing? I have tried the following: Global Search (Hourglass at top right of any page)Code Search (Global)Business Rule...
