Significant performance issues have been experienced by users in the last few weeks but I can't reproduce it in the dev instance. Prod is currently running Rome patch 4 hotfix 1b and dev is on Rome patch 7 (Prod is being patched this Saturday) and we...
Hello All!I have a requirement that has to be met where a RITM state has to be updated once ONE of the catalog task states moves from Open to Work in Progress. How can this be accomplished? Currently, when I put one of the Catalog Tasks in a Work in ...
Hi Team, we had stories module which we had using as per the ITIL standard. we need to implement the approvals ,once the story approved it need to move to next stage ,other wise it need to get cancelled. plesae suggest is there any additional steps ...
Hi, I would like to know how many API transactions ServiceNow instance can respond per minute. In my project, we are developing IF function which insert or update records into a custom table in our instance by Table API calls.Maximum possible number ...
I have created a custom theme in the new San Deigo UI with custom styles (color and header logo) as described in the product documentation, however, these styles do not get applied. Is there a specific process you have to follow to override the defau...
Hello Community, I am having an issue to import an Excel file using the attachment variable on the serviceportal. Using Admin access I have no trouble to read the Excel data and fill a multirow variable set. But when I try it using a user with snc_in...
Hi, II have a requirement to show only user own comment for a knowledge article on service portal. I tried to clone the widget "kb article comments" and created cloned "kb article hide comments" widget. Updated the getfeedback function as below to sh...
So I have been trying to do this for some time now without success, can someone please help me. I have created a custom application and table called "Approval Settings" which has many columns but the one I am focused on is the one called "Group". Thi...
I am using a Before update business rule, where I want to abort an update action and reload the page. But I am not able to reload the page, I am getting invalid update error on the form but the page is not reloading. The data is reset after a manual ...
Hi everyone, When I use a client script, in a onChange client script, newValue has the last value in the field but oldValue is the current value saved in that field on this record. For example: First change: Field A, from '1' to '2' --> oldValue = 1,...
Hello everyone, I am implementing the function of "Show More" button. However, it does not work as I expected. There are two total issues. 1. I cannot show all record. For example, when the number of record in the table is 42, it cannot show the left...
I connected Gitlab and ServiceNow instance for migrating information. I just wonder that can I do something by linking Gitlab and ServiceNow instance excepting migrating information. If someone knows, please let me know.Thanks.
Hi Comunity, I want to configure engagement messenger on my instance, but when I try to start a chat, it is not showing up, in multiple browsers. Am I doing a configuration error? Screenshots: Chrome: Firefox:
I want to add new role to standard (Out of the box) ACL which is used by only itil and asset role.Role type of itil and asset role is Fulfiller, so I wonder the role type of the new added role become Fulfiller.Does anyone know about this?
I'd to know how to restrict a client to allow him to only place one order per catalog item? Any tips are welcome, I'm looking to apply a client script and a script include. Thank you
