Add SLA

[madhukarreddy]

How to Add SLA to Catalogs

[OlaN]

Hi,

I don't understand your question, please elaborate.

Usually you add SLA to some kind of task record, to measure how long a task takes, and do we perform within a given SLA.

What is it you want to do here?

[Anurag Tripathi]

You can create SLA for RITMs (not catalogs, not catalog items)

Just create a sla definition on RITM table as usual with conditions and it will work, if you want it to work only for RITMs created for a particular Catalog Item then you can include that in the SLA condition as well (item = XXX).

This thread with give you an eg

Solved: How to attach SLA to RITM - ServiceNow Community

ServiceNow - Create an SLA Definition using a Service Catalog Variable - YouTube