Add user mention in additional comments via script

[Dennis17]

hi community,

I would need to mention a specific user from additional comments (RITM), via script.
Is that possible? If yes, how can it be achieved?

Thanks in advance!

Dennis.

[Mark Manders]

What are you trying to achieve? The '@mention' function works on all task tables in both comments and work notes. What isn't it doing that you are trying to get to work through your script?

[Dennis17]

Hi Mark,

Thanks for responding!

Manually, you can just use @username to include the mention in additional comments or work notes. I want to achieve that functionality but from server script (flow script for example)... but I don't know which format I have to use from script to mention the user (I've already tried with @User.name, @[user.name], @${user.name... but nothing works)

[Dennis17 · Accepted solution]

Finally solution found here: https://www.servicenow.com/community/developer-forum/mentions-through-api/m-p/2441451