Add User to Group "The object already exists" Error Message

[florian29]

Hello we use the integration hub Microsoft AD Spoke to add users to an AD group.
The mid-server can communicate with the Active Directory server. However, we constantly receive an error message when the flow activity has been executed.
But the given user is not yet in the AD group.

The object already exists. (Exception of HRESULT: 0x80071392)
HRESULT: [-2147019886]

Stack trace:
Windows error code: 80071392

[Ct111]

I hope you are doing steps correctly.

Please, refer the below link once 

https://community.servicenow.com/community?id=community_article&sys_id=156c226ddb6caf008e7c2926ca961...

Mark my ANSWER as CORRECT and HELPFUL if it helps

[Ankur Bawiskar]

Hi,

that error comes typically when you are trying to do below

1) add same user to same group again

2) you are trying to add user to group but user not yet created in AD; it might be taking time to reflect

Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.
Thanks
Ankur

[florian29]

Hey, thanks for your answer.

But I tested it with several users who are listed in AD and not yet in the specific group.

Can there be other reasons?

[Ankur Bawiskar]

Hi,

that were the 2 checks which I could think of as I had encountered in past

Are you creating user in AD and then immediately adding them to group

Does the group and the user belong to same Domain?

Does the user credentials for AD have right to add user to group?

https://social.technet.microsoft.com/Forums/en-US/f6ee7c77-e43d-42f9-8d5a-0abcce176a8d/the-error-ret...

Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.
Thanks
Ankur