Pin Articles in Service Portal Search Results

[nshetty]

Hi,

We have a requirement to highlight certain articles for specific keywords. I realize the pinning the article achieves just that. I am able to see it work on the KB Portal(which we do not use) but not the Service Portal. Can you let me know if I am missing something or steps to achieve this.

Thanks.

[Alberto Consonn]

Hi,

I've tried on my PDI, below the settings:

1) Added a new Knoweldge Keyword for the KB article "Spam":

2) Added the widget Knowledge Featured Articles in the kb_view2 page from the designer:

3) Result:

Hope this can help you!

If I have answered your question, please mark my response as correct and/or helpful.

Thank you very much

Cheers
Alberto

[nshetty]

Hi Alberto,

Truly appreciate your response. But the page where I needed the pinned articles is in the search result page in the highlighted area in the screenshot below,

Thanks,

Naveen

[Alberto Consonn]

Hi Naveen,

there is no OOTB way to add it inside the Faceted search widget, you can only add the widget on the top of the search page:

This is the result:

If I have answered your question, please mark my response as correct and/or helpful.

Thank you very much

Cheers
Alberto