Resolved! How to add a custom banner to all outbound email notifications?
Hello, Is there a way to add a banner image to all outbound emails, without having to add it manually to each email notification? Thanks, Laurie
Forum Posts
I am trying to Make 'Comments' mandatory, when approving , specific item. I created a UI policy similar to the one which is working correctly, to make 'Comments' Mandatory when rejected. the one I created is not working. also it stops the approva
I am trying to Make 'Comments' mandatory, when approving , specific item. I created a UI policy similar to the one which is working correctly, to make 'Comments' Mandatory when rejected. the one I created is not working. also it stops with the first ...
Resolved! Hide old article versions from knowledge base list view?
Heya, We recently activated Article Versioning with the Knowledge Advanced plugin. I got a demand from a user who manages knowledge articles that they'd prefer if only the most recent version was shown in the list view from Administration > Knowledge...
Error Handling in flow designer
Hi Guys I'm new to flow designer, i want to understand how to capture the flow errors and send email?Usually when ever an error is encountered in flow designer, flow will error out and it will not move to next action, in case if we want to use data p...
Resolved! Difference between Worknotes and Watchlist
What is the differences between Worknotes and WatchlistWorknotes - people added to this list will get all "Work Notes" updates. Used for internal communication (usually Requestor not included). Watchlist - people added to this list will get all "comm...
Resolved! Embedded (data table) widget is not refreshing after button clicking
Business: My business is I have one button in "data table from instance definition" widget named as "Active" button, Whenever I click that button I need to show only active records, I am a beginner of service portal, So only I starting with basic wor...
Resolved! Can we revert workflow to a previous version?
Hi can we revert workflow to a previous version?What would be best practice for having a back-up for workflow.Thanks,Tadz
How to change field color
how to Add color in field using client script onchange
Is it possible to monitor number of users logged in over a period of time?
I would like to trend number of concurrent users/sessions over a period of time.The only things I see in the platform are 'Active Transactions' or the Event log and query for login/logout and then do some work in Excel.Is there a better method for do...
Resolved! Remove the border box from widget in portal
Hi Experts, I need to remove the border of the widget and border of the content. I used the .panel{ box-shadow:none; border-color: transparent;} and removed the widget border. I want to remove the border of the content when the list is separated by...
How to notify the KB Manager when a comment has been left on a KB Article
Currently I have installed a newer kb plugin that enables an OOB notification script to send an email to the author of a KB article if any changes have been made to the article or if a comment has been left. This solves half of my problem, I now woul...
Resolved! Is there a way to allow users to attach files/screenshots to the Virtual Agent/Live Agent chat?
I've been testing Connect Support chat, but have ultimately decided to run with Virtual Agent/Live Agent chat because of the ability to connect these chats to Agent Workspace. However, as far as I can tell, there's no way for users to attach files or...
Resolved! Approval Reminder and Reassignment
I have a User Approval in a workflow. If this isn't approved in 48 hours, we need to send another notification reminder. If this isn't answered in 5 days, we need to reassign it to a group. Is there a good way to do this for this specific Workflow Ac...
Resolved! Is there a way to stop flow designer from running
Is there a way to stop a flow designer from running? example: setWorkflow(false); //Do not run business rules autoSysFields(false); //Do not update system fields Thank you!
Resolved! Interact with service portal widget in catalog item
Hi allSo we are currently analyzing if we can replace our current service catalog (based on the standard ServiceNow interface and self-service module - no CMS) with the Service Portal.We have a number of more advanced catalog items, where we use UI m...
