Adding catalog variables to the list view

[Mussie]

Hi Guys,

I need to add the catalog item variables to the list view so that they are viewable as columns not just values. I know for sure that creating a database view will not do the trick, however I was lucky enough to stumble on the below link which solved 90% of my issue:

PSA: How to View Variables in Lists

However, I still have few issues but first let me list things I have done:

- Created a custom view on the forum with the fields I require:

Then went to System UI > List and created the following and added each variable in a format variable.<sys_id>:

When I created a menu item and added this view, it gave me the results I am after

Now, I am able to see the variables as columns if I login as ITIL:

However, when I try to access the same view using a user who have no role, then I get this:

I know for sure, this not an ACL issue because end users can see the variable details:

Any other ideas?

Mussie

[Matt Hernandez]

We were using this functionality, but it broke when we upgraded from Helsinki to Jakarta. I believe its no longer possible to display catalog variables in a list. Just in case, I created a HI ticket and asked them but they said its not possible, and when I referenced these articles they said it was not supported.

[Dan R3]

The above was very useful, however there is a mistake in the steps provided which I think is where much of this threads' confusion lies.

Correction to above:

When you go to SystemUI > List, and identify the list to add the list elements to, you need to do 'variables.<sys_id>.' In your steps you indicate variable.<sys_id> (no 's' in variables) and that didn't work but as soon as I changed it to "variables". it worked just fine and appeared as soon as I switched to the indicated 'view'.

Hope this helps!

Screenshot below:

Best,

Dan R

[Muskan Hans2]

Hi How did you find this Module? Where you set the catalog item? Could you please clarify