Adding fields to Knowledge Homepage search

[Eva Gripenberg]

Hello,

I would like to add one new field to Knowledge Homepage search results. Currently OOB visible fields are 'Knowledge Base' and 'Category'. ServiceNow HI support stated that adding new fields is not an OOB feature as Knowledge Homepage is not customizable. 

I added a picture here from my developer instance to clear what is requested. So the new field would come beside the highlighted two fields. This requested field can be found from Knowledge article record, it is a customized reference-field in Knowledge table. Is there already a way to add there a new field? Thanks in advance!

[puja kumari]

Hi There,

In order to do this:

1. Open Service Portal Configuration

2. Select Designer and search for kb_search

3. Under widgets, search for knowledge field facet and drag the additional facet to column where other filters exist.

4. Select the pencil icon to edit the instance options of the new widget.

5. Set the properties to meet your requirements, as an example

Title: Configuration Item

Source Table: Knowledge

Source Field: Configuration item

Facet Template: Multi Select.

6. Save your changes

If my reply helped with your issue please mark helpful ???? and correct if your issue is now resolved. ✅

[Eva Gripenberg]

Hello Puja, 

thanks for the detailed instructions.

However your instructions pointed to kb-portal side. Your instructions worked well there, but the intension was that we want this new field to be visible in ServiceNow CORE-side, in the Knowledge Homepage search as per my first picture. We want the new field to be visible after the highlighted fields 'Knowledge Base' and 'Category' in the actual search results. It does not hurt if the field is also a filter on the left side but this change should be made to the CORE-side, not to portal at this point. 

Would you happen to know similar way to achieve my goal there also? Thanks!

Kind regards

Eva

[Pamela Costello]

Thanks for sharing such a helpful instruction, really appreciate for your article.

Mylincoln Portal

[ojhagargi]

Hello Puja,

We are trying to add the additional field along with Knowledge Base and Category, but it is now allowing us to save. Can you please suggest.