Adding user to VTB in a flow

vidhya_mouli
Giga Sage

I am trying to add members to a VTB through a flow.

 

This is how it is done:

vidhya_mouli_0-1735998612790.png

 

In the flow execution I can see that the user is getting added:

vidhya_mouli_1-1735998678894.png

 

 

However I cannot see that in VTB:

 

vidhya_mouli_2-1735998712755.png

 

 

Not sure what I am doing wrong. Any suggestions how to fix this?

1 ACCEPTED SOLUTION

vidhya_mouli
Giga Sage

I checked with experts in our office and we concluded that this requires Hi-case. The users are getting added in the flow but not visible in the table. So this is a SN bug.

View solution in original post

5 REPLIES 5

Uncle Rob
Kilo Patron

If Flow Designer isn't barfing on the data selected then the next likely problem is you've inserted a record, but not the relationship you believe.  Look at the screen below.  Click on the circled part and you should have an option to "open in a new window/tab".  Do that, then clear out any condition that specifies the board relationship, then sort by created date, latest first.

That should show....
- Is it creating any user-board relationship AT ALL?

- If it is creating a record, what data isn't populating correctly?

 

UncleRob_0-1735999247172.png

 

I did as you specified:

vidhya_mouli_0-1736000154389.png

 

 

In the flow it is suppose to add 5 members and I can see 5 records created. But the User is empty.

Ankur Bawiskar
Tera Patron
Tera Patron

@vidhya_mouli 

only 1 user is populated in the user field

Did you debug why the user field is empty for the other 4 records?

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

I added that user for testing purpose. Through flow nothing gets added.