Additional Comments - Request Item

Anna L · ‎06-29-2016

Hi,

The additional comments on Request Item form. I need to enable it on Request Item self-service form as well so that end-user and fulfiller can communicate. How would I do that?

Abhinay Erra · ‎06-29-2016

In order to achieve this you will have to add Additional comments on to the form layout for self service view. Next you will have to create a new filed of type journal list and in the field dictionary, make the dependent filed to additional comments so that the newly created journal list captures all the comments entered by the user.

Thanks,

Abhinay

PS: Hit like, Helpful or Correct depending on the impact of the response

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Abhinay Erra · ‎07-05-2016

I see what you are saying, You should be seeing the first notification the ess one. For the other one, you will have to check the event parm1 and parm2 check-boxes as shown in the snapshot

Abhinay Erra · ‎07-05-2016

Did you get this working?

Anna L · ‎07-05-2016

Just tried. None of them seems to be working. I cannot see anything in email logs. Did it work at your end Abhinay?

Abhinay Erra · ‎07-05-2016

yes, it did on my instance. Is this on your personal developer instance, I can take a look. Remember, if email sending is not enabled, you should find those emails in outbox module not in sent module.

Anna L · ‎07-05-2016

It works both ways now. Thanks Abhinay.