Additional Comments - Request Item

Anna L · ‎06-29-2016

Hi,

The additional comments on Request Item form. I need to enable it on Request Item self-service form as well so that end-user and fulfiller can communicate. How would I do that?

Abhinay Erra · ‎06-29-2016

In order to achieve this you will have to add Additional comments on to the form layout for self service view. Next you will have to create a new filed of type journal list and in the field dictionary, make the dependent filed to additional comments so that the newly created journal list captures all the comments entered by the user.

Thanks,

Abhinay

PS: Hit like, Helpful or Correct depending on the impact of the response

View solution in original post

Akash4 · ‎06-29-2016

Go to any Req Item form, right click on the title bar of the form, choose configure/personalize then form layout.

Add the additional comments field from left to right of the slush bucket. Choose the better display location. Save.

Regards, Akash
If my response proves useful, please mark it "Accept as Solution" and "Helpful". This action benefits both the community and me.

Brendan Hallida · ‎08-07-2016

Hi all,

I just had this issue (as in not being able to post) and I found that if you want the post button you need to add activities (filtered) as well as additional comments.