After deactivating the acl , it still works

Joyal Robert
Tera Contributor

There are already an acl which gives restriction to state field in approval table and i created an acl to give access to state field for some more users and when i deactivated the acl  which is still giving access to everyone.

Please help me on this.

8 REPLIES 8

Mohit Kaushik
Mega Sage
Mega Sage

Hi Joyal,

Make sure there is no other ACL which is providing the access to state field. Plus you might want to see the roles of the users trying to access it.

 

Please mark this as correct and helpful if it resolved the query or lead you in right direction.

Thanks,
Mohit Kaushik
Community Rising Star 2022

Thanks,
Mohit Kaushik
ServiceNow MVP (2023-2025)

This is only one acl which is existing for state field for approval table other than which i created

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Right now it is giving access to all internal users

As per this ACL, the user who is internal and satisfies the condition as well where the user is either having approval_admin role or the user is a deligate user for someone. So if the users satisfies above conditions then only they should have access to state field. Please make sure the users you are impersonating should not satisfy the above conditions.


And can you try logging out once and then re - login and test other users, sometimes there is just some session issue.

 

Please mark this as correct and helpful if it resolved the query or lead you in right direction.

Thanks,
Mohit Kaushik
Community Rising Star 2022

Thanks,
Mohit Kaushik
ServiceNow MVP (2023-2025)