[Agent workspace/chat] Attaching/copying Knowledge articles to a user during an interaction?

[Blake Bowers]

In Connect Support, it was easy to drag and drop a knowledge article to present to the end user.  In Agent Workspace, we have setup agent assist to search KB articles.  It seems that the OOB UI actions for knowledge search results for "Attach" want a journal field to copy to. 

It produces an error trying because there is no note field.

Has anyone had an success configuring Knowledge/Agent Assist to actually copy cards/links to records in the chat interaction?

[ServiceNow Tec2 · Accepted solution]

This has been resolved by ServiceNow Technical Support. Please refer to KB0755878 (HI login required) for more information.