Hello Folks,I'm new to service now. I'm trying to create a flow where the trigger is from an alert. In the additional information of the alert, there is a key/value pair that I want to store as a variable and then use in an Action. Additional info J...
Hi All, We have recently installed IntegrationHub and setting up the things to use Microsoft AD spoke. I have created the Credentials record by giving the Username and Password of the Service account. While trying to test the credentials by clicking ...
Hello, I'm having some issues on task 12 on configure the CMDB (Paris):This is what I currently have in the CI Class Manager > Data Refresh Rules Please advise. Thanks
Hi all, I'm trying to update a variable on a task (or ritm) from within a flow in flow designer. What I have done is: 1. Create a custom action called "update TASK variable" 2. created three inputs, one reference type called task that references the ...
Hi, I'm using the table api to get to retreive some information. Something like; .../api/now/table/u_responsibilities?sysparm_query=u_related_to.company=dc01d2a0a0a280a00c2bd3065d88de A part of the XML-output look like ; <u_email>xxxxx@***.***</u_ema...
In the ticket page of RITM on Portal, there is no way to get back to the parent Request. How should I edit the Breadcrumbs Widget so as to get 'Request' breadcrumb in between Home and Ticket Form on the page id- ticket to get back to RITM's parent...
Hello guys, I have added a reference variable in a Catalog Item. This variable is intended to search a value from a table and put it into the field. But I need to hide the search results (not to show possible ones) so the user must enter a valid one ...
Howdy--I have a record that has the following fields:u_start_time (Date/Time)u_end_time (Date/Time)u_activity_duration (Duration)In a Business Rule, I am trying to add u_activity_duration to u_start_time to calculate u_end_time.I have tried the follo...
Hello, I am trying to get the context id of the executing flow designer within the sub flow of flow designer? The API provided in https://developer.servicenow.com/dev.do#!/reference/api/orlando/server/sn_fd-namespace/ScriptableFlowAPI only speaks ab...
Hi everyone - Really could do with some advice, so here's hoping someone out there has encountered a similar issue to ourselves.I run reports that use the INCIDENT table, and there are about 170000 records within it. We run reports that analyse thi...
Hi Experts, I have created the flow designer for one of the service catalog and when I am trying to move the update set from Dev to test instance I get this error but when I click on accept remote update in test instance and verify the flow designe...
Hello, I'm wondering if anyone has tackled getting Managed Documents to play nice with the new KB features (specifically article versioning) introduced. There is a script include when activating the knowledge document plugin that handles the logic ...
Hi,Currently I am trying to display the information message, when I open a knowledge article through the knowledge search under the self-service application depending upon the state. Have anybody worked on such kind of requirement or if have any idea...
I have a dashboard created, it contains several reports(over 10), interactive filters. It contains also reports that act as filter. I would like to publish it in the service portal, I have found an oob widget for reports (in the designer), but not a...
Hello Experts,I want to hide the new button from simple list widget.While clicking in the view all from the widgets it will open up the list and there I need to hide the new button.ThanksSaranya
