Asset CI field mismatch.
Hi, How to know the root cause of asset ci field mismatch happens. so many records having this issue please help me on same... in CI the state is retired but in asset state is In stock... Thanks
Forum Posts
Resolved! Transforming data on the cmdb tables and setting coalesces best practices
Hello, I've recently been asked to work on cmdb related items at work and don't have much familiarity with processes. One of the items I am confused about is the cmdb_ci and then the child tables outside of it. When you create a transform map for a p...
Resolved! Validate data before inserting
Hi there, I have created a Data source of type excel. When I load data, data will get inserted into Resource plan table. I found an observation on this.i.e, For suppose I have filled some value under 'Requested for' column in excel who is not an user...
Who changed my Dashboard?!
In the transition from using Homepages to Dashboards, I decided I needed to create something that was usable for a wide audience. After tinkering with reports for weeks and gathering feedback from UAT, I finally felt like I created something that w...
Resolved! What is the difference between workflow and flow designer ?
At present, I see that there are many process functions on the platform. I want to know the differences between business rules, workflow, flow designer and process automation designer, as well as their different application scenarios and role assignm...
how can we see field changes in the activities filter on service portal?
how can we see "field changes" in the activities filter on service portal? Just like we see in the standard ui
Resolved! Does ServiceNow notify plugin support call notification if without twilio?
Hi, I had a question regarding to ServiceNow's notify plugin. We have a requirement from our customer that need support call notification from ServiceNow in case an incident is triggered. I knew that Now platform provided notify plugin and it's able ...
Resolved! How to send attachment files to MID Server
Hi Guys,Does anybody know how to send a file to MID Server via a script? The original requirement was to truncate the header row of the CSV file before the file is sent via an export set. We were able to remove the first row and have it attached eith...
Alternative to giving "sn_hr_core.case_reader" Role
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How to copy scheduled report to another instance
Hi, I am working to develope some scheduled reports function in Dev instance. After developing them, I would like to migrate to QA and PROD but I don't know how to migrate reports and scheduled jobs. Is it possible to use update set? or Do I need any...
Resolved! Can we configure the card view on My Assessments & Surveys?
Hello! There is a module called Self-Service > My Assessments & Surveys that loads a UI page. This brings up a tile\card view of assessment records. Is there a way to configure it to change what the information each tile displays? Currently it displa...
Resolved! Does duplicate interaction numbers matter for records on the interaction table?
I have a customization in my instance, so that inbound emails that are targeting the interaction table always create new unassigned records (on that table), regardless if they are forwards, replies, what the subject line is, etc....it seems to be wor...
Archiving the Archive Data
(-or- A short visit to the Department of Redundancy Department, or "It's basically turtles all the way down") During a recent discussion about data retention policies, I foolishly mentioned that I've set our (self-hosted) ServiceNow production instan...
create task activity is not completing its stuck in running state , how to troubleshoot ?
Hi All, I have create task activity in workflow which is stuck in running state. But the task has been created and action has been performed on that task and currently the the task is in closed complete state. I am unable to understand the reason why...
Resolved! Is Integration Hub - AD Spoke compatible with Quest Active Roles
Hi Everyone We have a customer that requires us to use Quest Active Roles Server (ARS) in order to communicate with their Active Directory for orchestration. I was wondering if the Integration Hub AD Spoke can be configured to work with ARS and i...