Agent Workspace List does not display Image

masteryoda9342
Giga Contributor

Hello Folks, I have a table which stores images (of meeting rooms) as an "Image"find_real_file.png

The table structure is 

find_real_file.png

However, when a "My List" is configured in Agent Workspace to show the meeting rooms, the image is displayed as an .iix. 

find_real_file.png

I've tried setting up a "workspace" view for the Meeting Rooms table and also tried using the Customer360 Ribbon for it - but it simply won't display the image in Agent Workspace. It works fine in the native List view. 

Please let me know if you have any solutions for this!

3 REPLIES 3

Community Alums
Not applicable

HI @masteryoda9342 ,

Ensure to set the proper role when you're creating a new custom Agent Workspace:

Role: Agent_workspace_user

find_real_file.png

Then Check the basic settings:

  1. Navigate to Workspace Experience -> Administration -> All Workspaces -> Your custom workspace
  2. Switch to the tab Workspace Modules and choose Lists
  3. In the field Content component choose the component with the tag sn-workspace-list-module in the application @devsnc/sn-workspace-list-module.
  4. Save or update the Workspace Module record.

find_real_file.png

 

 OR, you can try creating a new ribbon component :

Go to Agent Workspace > Forms > Ribbon Settings

 

Mark Correct & Helpful, if applicable.

Thanks,

Sandeep

masteryoda9342
Giga Contributor

Hi Sandeep, thanks for the reply. I implemented the settings you listed, however the My Lists page within Agent Workspace (its not custom page/component) still shows images as .iix. 

Please let me know if the Now Platform/Agent Workspace actually supports displaying "Image" in Lists? 

 

 

find_real_file.png

Community Alums
Not applicable

@masteryoda9342 I have the same issue now; have you ever figured this out?