Agent Workspace - Unable to edit fields in list view

[hanaphouse]

Is there a way to add a capability to edit field values in Agent workspace List view?

Here's a sample of field values that the ITIL users / Agent cannot modify.

[Chander Bhusha1 · Accepted solution]

Hi hanapahouse,

Links will hep you:

https://docs.servicenow.com/bundle/orlando-servicenow-platform/page/administer/workspace/task/create...

https://docs.servicenow.com/bundle/newyork-servicenow-platform/page/administer/workspace/concept/wor...

Mark helpful and correct if it helps.

Thanks,

CB

[akkkiii95]

Hi @Chander Bhusha1,

I am also unable to edit fields in the list view within the service operation workspace.

Could you please re-share these links, as the original ones are no longer accessible?

Thank you