Can't add related list 'Password Reset Credential Store Parameters'

SNAdmin47
Kilo Sage

I'm trying to follow this KB for configuring password rotations, i.e., users can't use the same passwords when resetting, but the KB Article makes reference to the related list 'Password Reset Credential Store Parameters' and this isn't available on the credential store in my instance. I've also spun up a PDI on the Vancouver version and it doesn't show as an available related list on the credential store in my PDI either. 

 

KB Article: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0745424 

 

Screenshot from the PDI (which is identical to our instance):

GabeCardiff1_0-1705410854125.png

 

Has anybody encountered this issue before, and if so what's the best means to obtain/configure the 'Password Reset Credential Store Parameters' related list, so I can configure the password rotation functionality?

 

Thanks very much in advance for any suggestions. 🙂 

1 ACCEPTED SOLUTION

Maik Skoddow
Tera Patron
Tera Patron

Hi @SNAdmin47 

 

did you see that the mentioned related list is placed as embedded list right on the credential store record?

 

MaikSkoddow_0-1705414345565.png

 

Maik

View solution in original post

2 REPLIES 2

Maik Skoddow
Tera Patron
Tera Patron

Hi @SNAdmin47 

 

did you see that the mentioned related list is placed as embedded list right on the credential store record?

 

MaikSkoddow_0-1705414345565.png

 

Maik

That shows on my PDI, I'd completely overlooked it and gone straight to the related lists.... thanks @Maik Skoddow , as usual it was me being a slight idiot 🙂