I seem to have an issue with the search retrieval tool, namely the 'Get relevant knowledge articles'.
The AI agent sometimes find the answer perfectly to a query, and in the next moment it says XYZ information is not provided in the knowledge. Do you have any suggestions, best practices for that, which search profile to use? Or maybe a different tool would be better?
I use Human Resources Knowledge Base, and this inconsistency occurs in VA, when an employee talks to a called AI Agent.
