ai search on scoped tables and i18n

Detlef Biederma
Tera Expert

Hello 

 

We would like to use:

  • AI Search
  • on scoped tables  (extend kb_knowledge)
  • with i18n   (english & german)

when I start only on "kb_knowledge"  without scoped child tables - it's working fine.  I get the search results based on the kb_knowledge.language.  

 

But when I try to configure "AI Search Indexed Sources" on scoped table,  then I can do this only into the scope. 

When I try to configure the mapping  (title & text)  I see following error message: 

 

DetlefBiederma_0-1673615901984.png

 

a cross scope access - was created before:

DetlefBiederma_1-1673615973638.png

 

It looks like,  that the  "AI  search"   is calling  I18nUtils script include without the global prefix ??

 

Sincerely Detlef Biedermann

 

5 REPLIES 5

Community Alums
Not applicable

Hi @Detlef Biederma ,

 We have a great article to help you : I18N Translations and Cross Scope Issue on sys_documentation 

Alex Coope - SN
ServiceNow Employee
ServiceNow Employee

@Detlef Biederma,

What scope (in your session) did you run your re-indexing in? 

Many thanks,
kind regards 

--------------------------------------------------------------------
Director of Globalization Deployment, Internationalization

I was into the scope of the table  (index source)  when I indexed the table. 

The indexing itself can also be done in global scope.

Hello 

 

Good hint - when I'm in an other scope the index keeps into the state "not started"
but it work's, If I'm into the right scope