I'm curious what others may notice in this area. We launched AI Search for our portal at the end of August. Since then, I've been using the AI Search Analytics dashboard periodically to review what is being searched for and adjust the search results using synonyms and result improvement rules for searches with no clicks/queries
For the last couple of weeks, I've noticed something strange with our search volume. It's been decreasing overall. The self-solve rate and average click position have improved gradually as well. I'm just curious if the decrease in volume could be a direct effect of search improvements or something else. Such as users needing to search less to find what they're looking for? I'm just wondering if others have seen something similar. Is there another way to determine why this might be happening?
