allow itil users to use service portal

[lisac]

Current our Service Portal login only allows ESS users to view the portal page.   When an ITIL user logs in, they are directed to the Thick Client.   How can we make the Service Portal page available to ALL users?

[lisac]

So if the ITIL users wanted to use the SP some of the time, how do you direct them to it?   A link in the left nav pane?

[guiguille]

They can access it from the link. If I type https://instance.service-now.com/sp I go to the instance. Wherever you add a link, they will be able to access it. I'd recommend adding also a way to get back to the regular instance, because what I do to go back and forth is to delete de SP from the link and that's it, but I wouldn't tell the users to do that.

[Chuck Tomasi]

Yes. I would make a module that has role the role itil that takes them to your Service Portal. The module would be type Arguments by URL and the Arguments would simply be: /sp (or your service portal prefix.)

That way itil users are taken to the default UI, but still have an easy way to get to the portal that only they see. If you want that option available to all users (in case an ESS user gets lost an needs to find their way back) you can remove the role and it will show for everyone.)

[Kim Sullivan]

How did you get this to work.   If I have the SPEntryPage enabled, no one - even itil users can break out of the SP.   I have a link on there but it keeps getting redirected.

[DeepThinker]

Not sure if this was answered for you. But you would simply create a module and add an argument and 'Window name' like below: