Searching Video on CSA Basics, which I started on ServiceNow and cannot find anymore
Can anyone help? ThanksC.
Forum Posts
i need to create all tickets as IAMCS
please some one explain the concept of IAMCS and how to create the IAMC ticket by using catalog by submit the variables
Unable to Glide " kb_knowledge" records for knowledge base "HR & Legal Knowledge" from global
i have written a script from where i am gliding "kb_knowledge" records for knowledge base "HR & Legal Knowledge" from global scope, but the results are not coming. The roles i have to access knowledge base "HR & Legal Knowledge".can anyone help ?
Resolved! New outlook doesn't show the reference id when replied to email from Servicenow
Hello, When we receive any mail from ServiceNow instance when they click on reply in body of the email ref id is not showing when users using new outlook or web outlook , but in old outlook we see the ref id. Could you please suggest , some users cop...
Resolved! Auto forward of email to particular email address.
Hello, I have written below BR to auto forward the email with condition state is ignored and body contains bds then it should forward to mail address . BR is working and sending email to provided mail address but same email sent 23 times . Not sure w...
client script only for legacy agent workspace
Hello Community,is there a way to make a client script work only for legacy agent workspace?In my client script if untick global and set workspace in view field the client script is executing for legacy agent workspace and csm/fsm workspace.I only wa...
Changing the label text of 'Request Approved'
Hi all It's been asked on a few other threads some time ago and there didn't seem to be an easy answer, so I thought I'd try a new thread. Is there a way of changing the text of the label that displays the Request stage in the 'Request Summary' page ...
User profile showing different name
Whenever I am commenting in the activity log in the Nithin Sneha, but whenever on clicking of that profile it is showing Gireesh. can I get an answer for it? I have attached the image regarding the Isuue.
UI Builder: Unable to set a custom background image for Header Banner on CSM Landing Page
I'm just starting to play around with Workspace configuration, and am working with the CSM/FSM Configurable Workspace, CSM Landing Page. I am unable to replace the default "space theme" background image. I can change the container height and other ...
Resolved! Knowledge versioning - modifiy roles (users) that can make minor edits
Hi all, we enabled the Knowledge Management "enable minor edits to published article without creating a new version" property. And added fields to the "List of fields (comma-separated) that can be edited on published articles without creating a new ...
Resolved! How to fetch approver and comments when notification table is Knowledge
Hello all, I have seen a few posts relating to my query but have not found an answer that works. My notification is on the knowledge table. When the approver rejects a kb article, the notification is not showing the approver name or approver comments...
Lists add unwanted elements to ordered and unordered lists
Hi. Here is my list problem. It just popped a few days ago. I create a list and save the page. I open the article and see the list added an unwanted line (<li> </li>) to the end of the list. I open the HTML editor, remove the line of code, and s...
New UI Action Print on the CSM_ticket widget
Hi ALL, I need a UI action called Print on the CSM ticket page, when user clicks that print, it should print the details entered .
Resolved! We keep receiving the same message in the Error Logs "Table name cannot be null: java.lang.IllegalStateException: " What can we do to resolve the error?
Table name cannot be null: java.lang.IllegalStateException: Table name cannot be null: com.glide.db.TableDescriptor.<init>(TableDescriptor.java:77)com.glide.db.TableDescriptor.<init>(TableDescriptor.java:68)com.glide.db.TableDescriptor.get(TableDescr...
In my PDI, I didn't install any plugin, why we have sn_incident_read role?
In my PDI, I didn't install any plugin, why we have sn_incident_read role? Why in our corporate instances, I can't find the sn_incident_read role, and I tried to install In my PDI, I didn't install plugin com.snc.itsm.roles, however can't find it.