Dear Community,I am quite new to using ServiceNow and I need some help with creating an automation. My goal is to identify tickets that have been escalated to a vendor and subsequently closed, and then export the last email from the vendor to a Know...
We received great help with tying the Parent ID / category to second level of category but cannot reach to teh third.we have articles that have a Parent> 1st level> 2nd level and all articles are in that 2nd level. This is to help create a interactiv...
Hi,I'd like to know if it's possible to disable auditing for a table that extends a table that has auditing activated. So, for example, in our configuration, we have the "Audit" field checked on the Task table. Then, there's a custom table that exten...
I am trying to create a flow which will perform sequential approvals for a record, but it doesn't seem like Flow Designer supports this. The scenario is a given record has 3 different people that need to approve, but sequentially. This means that App...
when i am opening a table i receive a message "The element type "div" must be terminated by the matching end-tag "</div>"" and also when i open any update set i recieve this error "Exception (org.mozilla.javascript.JavaScriptException: java.lang.Null...
Hi Community,I'm facing the attached issue. When Preview update set batch, the progress bar display that has been cancelled and no further action is allowed. There is no additional information available.Thaks in advance for the support.
We have enabled Dynamic translation for live chat in our instance. Is there a provision to specify a list of key words that should not be translated by Dynamic translation like some product name etc.. at ServiceNow end or is it possible only at vendo...
Im trying to get the list to show in the Portal like it does in the Platform using the Data Table from Instance Definition Widget, but I can't get it to work, it keeps showing the sys_id instead of the actual image. Any ideas on how I can work this o...
Hi all!I want to send notifications whenever a record with given conditions are inserted into the syslog_transaction table.However, even when the notification is quite simple, no emails/email logs were generated.Can someone explain to me why?
What's the difference between Now Experience and Next Experience? Did the term Next Experience replace Now Experience? Or does "Next Experience" only refer to the new "Polaris" redesign of the Classic UI?
how many types discovery does SNOW have? horizontal discovery, capi, pattern, pattern based targeted discovery, tag based discovery, any others and what's their relationship? Thanks.
I want to build a report that will allow me to see the duration of ATF test suites over many days. For the purposes of this question, this test suite will run every day and I want to see the duration for each of these test suite runs (to make sure th...
im sure we are not the only company wanting to know this we grant a role to a user and they are not using the role, we want to remove that role from the user i am looking for a way to track when was the last time a user used a role provisioned to th...
Hi, Has anyone had any experience mapping ServiceNow to an external source such as Erwin Data Modeler?We have a requirement to map our ServiceNow instance (Tables \ Columns etc) to Erwin Data Modeler. I was wondering if anyone had any experience of t...
I want to change the logo and theme/branding for the Vancouver/Washington dc release workspace. I tried below solution but that is not working for me:1. Created new theme in table sys_ux_theme for branding but it is not reflecting2. For logo tried t...
