/api/now/cxs/search API not working on knowledge base

Ashley Giannot2
Kilo Contributor

Hello,

 

I am trying to get the /api/now/cxs/search api to work, I have set up a service account that only has the role snc_internal, and am trying to run a query against a knowledge base that has no read user criteria against it (as I understand this means public basically).

 

When I run the search I get 0 results, however if i run it with my user credentials it works fine. Does anyone know any roles I need or any configuration I need to do to get this to work for my service account user?

 

Kind Regards

 

Ashley

5 REPLIES 5

Glad to hear you're making progress. Keep us posted.