Hello , I would like to know about the CI/CD spoke . We are planning to automate deployment in our instances and we would like to know the best approach to do it. If CI/CD is a good approach. What type of performance issues can happen if we implemen...
What is the best practice on setting these up to run? If it is in a sub prod wouldn't the data disappear after a clone? Would running these checks in Prod be best so that it could be connected to stories or incidents and you would also have a history...
I Have an Requirement, i need to create a New Case type named "Servicecase". How to do that....? And i need that case type to be used in Agent workspace. I need screen shot to create case type
Is there a way to define the tab sequence when navigating a form. ? Got 2 columns and users would like to use the tab to move left to right in each row. Current behavior seen is that tabbing moves top to bottom in the same column
Hello, is there a way to customize this field? I want to make tags [sys_tag] a searchable field.I tried adding the tags as a column but still did not be able to make it show. Thanks in advance.
I dont know why my instance like this, I change link to navpage.do but It didn't change
I am using flow designer and trying to use a wait condition based on the previous task being updated (using the sys_updated_on field) but cannot seem to get it to work. The wait condition never progresses, even when the task has been updated. I've tr...
Dear Community,I am having trouble to create a simple view of monthly visits to the Self Service Portal for a period of 12 months so I can see the usage of it. Additionally the same with "most visted pages per month" and "More visited Catalog Items" ...
Does any one have Tabbed List widget which is pointing to same table in different tabs and working fine?
I have a Client Script that works on Desktop but not the Portal. I have tried it by setting UI Type to All and to Mobile / Service Portal. I have also setup 2 Catalog Data Definitions that does the same thing as the Script but again it works on Desk...
This is a code written in one the script include which I am using in one of the variable in advance reference qualifier. I am not getting the expected result. I am getting "no matches found in the drop down". Please help me to modify the code if I a...
Hi, I am new to Service Portal one of my Customer gave me a CSS file which contains more 2000 lines code and asking me to apply on the portal. I never worked on Portal and i am not sure how & Where to apply the given code. Sample snapshot is pas...
Hi, I got the request from a user to create a complex report using relationship between CI in the CMDB. I decided to use the CMDB Query Builder and was able to generate the expected result. then i followed the following doc page to create a report ou...
Hello All, I have registered in the service now learning portal for completing the CSA. In the new learning portal, After completing all of the mandatory on Demand courses and it is showing the time "19 minutes left " in the dashboard and noted, the ...
I have a notification that triggers when a user leave a comment on hr case and would the caller and watchlist know. However if the event creator is the caller or one of the watch list he/she should not receive the notification. The ''send to event cr...