On the contract table (ast_contract), financials tab provides monthly and yearly value based on start and end date. user would like to select month and year (example a date field) and see what is the total cost of the contract as of that month and...
Salut,I have a incident record producer and I would like to know (from the script section) how can I read the Fulfillment group catalog item field and populate the Assignment group of the incident.
Hi All, I have created database view for interaction and task table table. But when trying to check no data is being displayed. what should be the where clause? I feel i have done mistake in where clause can someone please suggest where clause to ...
We have created a survey using survey designer in ServiceNow which should be be opened by any user in the platform (no trigger also). Also added a portal header menu link which is pointed to the particular survey, but the issue is -we have the survey...
Hi Team, I have a requirement that whenever incident resolution email will be triggered then it will have a clickable emoji/ smiley in the body of notification. Kindly, help me navigate how to achieve this. Regards,Manal
Hi All, The Service portal home page search takes us to "Faceted search" page. There is a requirement to redirect the result to a weblink or url which is stored in the table for every search result. Thanks in advance.
I'm trying to figure out what rights are needed for a non-admin to display principal classes. From the CI table, there's a filter for principal classes. Would anyone know off hand what table/field access is required for a non-admin to show these reco...
Hi Guys, I need assistance in setting up join like action in flow designer where i will wait for condition until both tasks get completed. I can able to select only one task under wait for condition. Any suggestion? Kushal
Hello -I'm getting a blank output for importSetSysID using the script below when it's run inside a Flow Designer action. I tried outputting other values via getValue, but those are also coming up blank.(function execute(inputs, outputs) { var loade...
Hi All Just wondering if anybody has worked on auto-assignment of chats in Connect Chat.I know connect chat is deprecated and no longer support in UTAH but was wanting to know if anybody has had a solution around auto-assignment of Chats to Agents wi...
Hi All, I have two buttons over my modal in service portal 'ok' and 'cancel'. Once clicked on 'Ok' I have to do some changes over other table. And on click of 'cancel' I have to do nothing. I am thinking to keep the first logic inside a function and ...
Hello, A public KB article KB0813636 (MID Server can fail to install or upgrade to Orlando due to new external connectivity requirement to ocsp.entrust.net for OCSP certification revocation verification check) describes: >The MID Server tries to conn...
Let's take ServiceNow for an example.Theme = Upgrade ServiceNowEpic = ServiceNow UtahStoriesConfiguration ManagementTask 1Task 2Task 3Change ManagementTask 1Task 2Task 3Task 4Incident ManagementTask 1Task 2Task 3Service PortalTask 1Task 2Task 3Task 4...
Hello Community, In the above screenshot, I am trying to search for a keyword - incident in the global search and it returns me only Task, Knowledge and catalog, People and places - Not the Policy records. The Policy records I mean above are these ...
Hi, I have a insert, update business rule which checks the uniqueness of the field "App ID" in "cmdb_ci_service" table. The table consist many different table and class like business application, infrastructure service, application instance. I just w...
