Hi Community,There is a simple OOTB way for generating PDF reports.According to this URL, We can generate the report simply by adding the parameter 'PDF' to the URL query string, for example:<SNOW_URL>/sc_req_item_list.do?PDFThe problem is that there...
We have 2 non-production instances, which are both clones from our production instance. For some reason no Notification mails are being sent. The mail is working, since I can send a mail directly from a case. On the production instance all the notifi...
Hi everyone! I was referring to this post to try to get the approvers to show up on the Service Portal ticket page.https://community.servicenow.com/community?id=community_question&sys_id=5ff9520bdb518d10019ac2230596198a I was able to display the appr...
Guys, Please help with the below situation and valuable suggestions to solve this issue. Facing an issue while trying to delete an unwanted catalog item from my application. Showing an error Editing a checked out item is restricted Also, there is no...
Hello dear community, I'm trying to resolve a pressing issue with Servicenow Employee Center portal as I can't modify due the error in the attachment. I have even tried resetting the test instance but in vain, I keep receiving the same error message...
I'm looking for information about best practices on making changes to the service catalog in production, but not finding any sources. Is this standard practice with the catalog_editor role? How about with the catalog_admin role? Do you typically prov...
We noticed that “Most Recent Discovery” is getting updated with the Asset creation date & time when the asset is created/registered. Can you please let us know how the field is updated.
Hello I am trying to create a page in UI Builder where I can see the details of a record and its activity stream. I retreive the table and the sys_id via two required parameters. As you can see in the screenshots below of the databroker config and th...
I need to create new case type( testing) in case table. how to do this guide me please
Hello,I am aware this forum might not be the most adequate (today), but I guess that a forward-looking approach should prevail.I need to setup some trigger rules to perform simple assignment of tickets based on On Rota schedules.I came up to define s...
Solarwind uses REST API call to ServiceNow Incident Event table to get the state value of Incidents. However Incident Event table is not getting updated when a technican with only ITIL user role is changing the state of Incident. if we add the role x...
We have determined that customers cannot see the Activity Stream for their tickets ("My Tickets") in the Service Portal if the ticket is in Pending state - which is interesting, because you can see the Activity Stream for tickets in Pending Customer ...
How to map glide_list field in target table using transform map?
What is the difference between "Integration Hub - Import" and "System Import Set"? I am trying to import CIs in bulk.I could accomplish this by utilizing "System Import Sets," butIf there is any advantage to using "Integration Hub - Import", I would ...
Using links I have used before, the Suite to Role mapping seems unavailable. https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0691998 https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0714234 Getting: "Re...