Hi all, So excited to start utilizing the Ownership Groups within our Knowledge Articles as we expect to have different ownership groups for approvals by category (as opposed to the overarching approvals that route to the KB Owner/Managers). We plan ...
I cannot find any documentation on how to setup a data source for importing data from an Azure SQL database. We have several on premise JDBC connections, but I am not having any luck setting up a connection to Azure. The account I am using is able to...
Hi everyone, Is it possible to add the minimum characters required to the catalog field of variable type multi-line text? Eg: I want a user to at-least write 30 characters before submitting. Regards, Priya
I have a client who want to re-arrange the Category list in the Service Portal. For example, "Can We Help You" is in alphabetical order. Client wants to move it to the top of the list for their user. Can this be done with the OOB ? How can this done?...
Virus scanning is enabled by default but what are they using - Symantec, McAfee, Sophos, something else? Thanks in advance.
Hello Community, Here to seek some guidance on how to restrict knowledge articles attachment on task records based on Knowledge base. The details are as below Knowledge articles from End User knowledge base (visible to all) are to be attached to Task...
Hey all, I am trying to set a list field via a client script currently by setting it equal to a comma separated list of sys_ids, however it doesn't seem to be working. The client script is onSubmit and code is here: function onSubmit() { ...
I'm trying to create an OnChange Catalog Client Script that pulls the current logged-in user's birthday, then subtracts the current date from it to get a specific age to use as a parameter that determines whether to keep a checkbox ticked. However, I...
Hi All, I have a requirement where a custom field 'Row/Rack location' which extends from the 'cmdb_ci' table needs to be updated on 26 different classes. Currently a Transform map is configured on one target table - cmdb_ci_hardware where it updates ...
Just making sure our bank holiday entries are sorted and came across this. Should the type be set to 'Excluded' when you wish SLA's to pause on a schedule entry?
Is there any alternative of "g_list.getChecked()" to use in client script to get the sys_id of selected records?? I am trying to get the sys_ids of selected records from the related list but it is giving blank alert. Thanks, Udit
I am Doing Glide record for one table and there i need to put one query or Encoded Query that the field "Contract_ID" should not starts with string "CW". Contract_ID is the string field , i only wants the record where contract id is not starting with...
Hello, I am building a flow and is appears to me as if this if statement is wrongly evaluating as true. Here are two examples, one when comparing sys_ids and the other comparing strings, "Start" and "Stop." In both cases, since the sys_ids matc...
Hi All, Why we getting this error "OAuth flow failed. Verify the configurations and try again. Error detail:invalid_request, Missing parameters: access_token". What will be the issue and how can I solve this one.
Hi Community, what happens when we clone a source instance which is in San Diego version to a target instance which is in Rome Version ? Will the target instance gets upgraded to San Diego version automatically ? and will it contain all the data of t...