Approval count in Service Portal Header menu

Michele19
Tera Contributor

I have a user with 34 approvals but on the header menu, it shows as 30. Once I click on the approvals, it opens a pop-up and has all 34 approvals displayed.

1 ACCEPTED SOLUTION

Marc Mouries
ServiceNow Employee
ServiceNow Employee

It's because the Scripted List of the Approvals menu item has a limit of 30. 

Check it out in your instance using this link: https://YOUR_INSTANCE.com/nav_to.do?uri=sp_rectangle_menu_item.do?sys_id=864aed00d7200200a9ad1e173e24d475

find_real_file.png

 

Hit the 👍 Helpful or Accept link ↓ if this answer brings you closer to achieving your goal

View solution in original post

2 REPLIES 2

Marc Mouries
ServiceNow Employee
ServiceNow Employee

It's because the Scripted List of the Approvals menu item has a limit of 30. 

Check it out in your instance using this link: https://YOUR_INSTANCE.com/nav_to.do?uri=sp_rectangle_menu_item.do?sys_id=864aed00d7200200a9ad1e173e24d475

find_real_file.png

 

Hit the 👍 Helpful or Accept link ↓ if this answer brings you closer to achieving your goal

Hi marc

In portal page there are more than 30 approvals 
so I want to display '30+' if there are more than 30 approvals 
can you help me with this